Full-Time 40Hrs.

JOB SUMMARY:

Under general supervision, develops the knowledge and skills of Child Care Services.  Responsible for evaluating department needs and delivering a training plan.  This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL JOB FUNCTIONS:

• Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position.  Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law. 

• Creates the agenda, modules, and any other training material.

• Creates the training plan and evaluations. Keeps training attendance. Monitors employee performance in response to training.

• Conducts training on computer programs such TWIST, Formstack, Database, and Cabinets.    

• Conducts training on the data entry process, income calculations, time management skills, organizational skills, and case management.

• Designs an effective training program that adheres to TWC, Workforce Solutions Borderplex, and YWCA policies and procedures.

• Supports and mentors’ new employees.

• Communicates with the Quality Assurance and Training Manager on identified data entry, income, and parent share of cost calculation errors.

• Liaise with Eligibility supervisors to determine further training needs.

• Prepares training material for developmental trainings.  

• Maintaining an up-to-date and accurate record of trainee

• Trains staff on changes and updates to the CCS Guide and WD Letters.

• Schedules seminars, workshops, and certified courses.

• Maintains expert-level knowledge in the Eligibility and Quality Assurance department.

• Refines learning tools and techniques.

• Participates in informational events as assigned.

• Develops and conduct surveys to gauge the effectiveness of the program.

JOB QUALIFICATIONS:

• Associate’s degree or 60 credit hours’ college level course work.  One year of related experience may be substituted for 30 credit hours of college level course work.

• Two (2) years’ experience as a trainer. 

• Must have excellent presentation skills and be able to handle training program effectively.

• Must have excellent verbal and written communication skills.

• Bilingual capabilities in English/Spanish preferred.

• Must be well organized, analytical and have numerical skills.

• Must be able to operate personal computer and be proficient in MS Office software and Outlook.

• May be required to have access to a vehicle and possess a valid driver’s license and sufficient liability insurance. 

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, Vision and Retirement