Under general supervision, develops the knowledge and skills of Child Care Services. Responsible for evaluating department needs and delivering a training plan. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.
Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Creates the agenda, modules, and any other training material. Creates the training plan and evaluations. Keeps training attendance. Monitors employee performance in response to training. Conducts training on computer programs such TWIST, Formstack, Database, and Cabinets. Conducts training on the data entry process, income calculations, time management skills, organizational skills, and case management. Designs an effective training program that adheres to TWC, Workforce Solutions Borderplex, and YWCA policies and procedures. Supports and mentors’ new employees. Communicates with the Quality Assurance and Training Manager on identified data entry, income, and parent share of cost calculation errors. Liaise with Eligibility supervisors to determine further training needs. Prepares training material for developmental trainings. Maintaining an up-to-date and accurate record of trainee. Trains staff on changes and updates to the CCS Guide and WD Letters. Schedules seminars, workshops, and certified courses. Maintains expert-level knowledge in the Eligibility and Quality Assurance department. Refines learning tools and techniques. Participates in informational events as assigned. Develops and conduct surveys to gauge the effectiveness of the program.
High School graduate or equivalent required.
Two (2) years’ experience as a trainer. Must have excellent presentation skills and be able to handle training program effectively.