Technical Monitor - YWCA El Paso Del Norte Region

Technical Monitor

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Technical Monitor – CCS
Pay Rate: Hourly

Joyce Jaynes Branch
40hrs. Mon-Fri

Under general supervision, performs monitoring of case files and records pertaining to Child Care Services and serves as a back-up to Appeals and Fraud representative.  This position is grant funded.   Monitors, monthly eligibility information to ensure complete and accurate data is on file for each child billed. Ensures all eligibility processed is monitored 100% for correct calculation and data entry of income and parent share of cost.  Conducts training on TWIST and the data entry process.   Maintains database of all files monitored. Updates the database by the 5th of each month for reporting purposes to WSB.  Tracks correction of all identified errors and reports non-compliance with CCS procedures related to corrections to CCS Administrator.  Provides input in the development of local operating procedures.   Communicates with designated Assistant Supervisor trainer on income and parent share of cost calculation errors uncovered through the monitoring process.  Process assigned Texas Workforce Commission reports. Tabulates results of customer service surveys or other survey documents as assigned.  Coordinates and prepares documentation required for appeal hearings, fraud investigations and parent recoupment efforts.  Assures confidentiality and security for all electronic and paper records within Quality Assurance Department.  Participates in informational events as assigned.

Associate’s Degree or 60 credit hours college level course work.  One year directly related experience may be substituted for 30 credit hours of college level course work.

Two years experience in client service field or contract administration or related field.

Must have excellent verbal and written communication skills. Bilingual capabilities in English/Spanish preferred. Must be well organized, analytical and have numerical skills.  Must be able to operate personal computer and have skills in MS Office software.  May be required to have access to a vehicle and possess a valid driver’s license and sufficient liability insurance.

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision