Shift Advocate - YWCA El Paso Del Norte Region

Shift Advocate

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Shift Advocate
Pay Rate: Hourly $11/hr.

 Transitional Living Center (2 positions)
40hrs Monday – Friday 8am to 5pm.
40hrs Monday – Thursday 1:30pm – 10pm

JOB SUMMARY
Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

EDUCATION & EXPERIENCE
Associate’s degree in psychology, human services, business operations; or two years related experience; or a combined total of two (2) years education and experience that provide the required knowledge, skills and abilities to substitute for one (1) year of college.

OTHER REQUIREMENTS
Must be willing and able to work overtime, nights, on call, weekends and holidays. Must be able to work with low-income, multi-ethnic clientele and children. Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required. Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.   Must be able to handle complaints and conflict and arbitrate differences effectively. Must acquire CPR, First Aid certification prior to start of employment.  Must maintain these certifications throughout employment. Must be willing to learn and perform minor maintenance repairs. Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database. Must have ability to be objective but caring when dealing with problems of others. Respect for people and the ability to work well with people and inspire confidence and trust needed. Must be able to perform general mathematical calculations accurately Must be able to handle multiple tasks and interruptions.  Must be able to work under pressure. Must be able to work independently and autonomously as needed. Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.   Excellent verbal and written communication and negotiating skills required. Must be empathic and assertive, but not aggressive.   Bilingual capabilities in English/Spanish preferable.

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision

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