Shift Advocate - YWCA El Paso Del Norte Region

Shift Advocate

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Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  2. Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.
  3. Monitors gated areas.
  4. Enforces buildings rules’ and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.
  5. Calls law enforcement to do security and safety rounds as needed.
  6. Performs participant bed checks and room inspections if applicable.
  7. Contributes to accurate count of participants’ census (children and adult alike) at the TLC.
  8. Provides crisis intervention (physical, emotional or medical) to participants.
  9. Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.
  10. Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.
  11. Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.
  12. Cleans areas of the shelter including but not limited to: staff restrooms daily, shelter common areas, perimeter of the building and shared grass & playground areas when prompted, and shelter rooms and offices, especially upon client exit of the room.
  13. Immediately clean empty shelter rooms and/or apartments and make room ready for the next move in
  14. Cleans front office daily.



  1. Six (6) months of customer services experience is required: or any equivalent combination of experience and training provides the required knowledge, skills and abilities to perform the essential job functions. A high school diploma and/or GED, or high school equivalent is required; Must be willing and able to work overtime, nights, on call, weekends and holidays.
  2. Must be able to work with low-income, multi-ethnic clientele and children.
  3. Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.
  4. Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.
  5. Must be able to handle complaints and conflict and arbitrate differences effectively.
  6. Must acquire CPR, First Aid certification prior to start of employment. Must maintain these certifications throughout employment.
  7. Must be willing to learn and perform minor maintenance repairs.
  8. Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.
  9. Must have ability to be objective but caring when dealing with problems of others.
  10. Respect for people and the ability to work well with people and inspire confidence and trust needed.
  11. Must be able to perform general mathematical calculations accurately
  12. Must be able to handle multiple tasks and interruptions.
  13. Must be able to work under pressure.
  14. Must be able to work independently and autonomously as needed.
  15. Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.
  16. Excellent verbal and written communication and negotiating skills required.
  17. Must be empathic and assertive, but not aggressive and be able to work with a difficult & sensitive population
  18. Bilingual capabilities in English/Spanish preferable.