Shift Advocate - YWCA El Paso Del Norte Region

Shift Advocate

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JOB SUMMARY
Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

KEY RESPONSIBILITIES
*  Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position.
*  Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.
*  Monitors gated areas.
*  Enforces buildings rules’ and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.
*  Calls law enforcement to do security and safety rounds as needed.
*  Performs participant bed checks and room inspections if applicable.
*  Contributes to accurate count of participants’ census (children and adult alike) at the TLC.
*  Provides crisis intervention (physical, emotional or medical) to participants.
*  Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.
*  Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.
*  Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.
*  Cleans office daily.

EDUCATION
Six (6) months of customer services experience is required: or any equivalent combination of experience and training provides the required knowledge, skills and abilities to perform the essential job functions. An Associate’s degree in psychology, human services, business operations is preferred; Must be willing and able to work overtime, nights, on call, weekends and holidays.

EXPERIENCE
Must be able to work with low-income, multi-ethnic clientele and children.  Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.  Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures. Must be able to handle complaints and conflict and arbitrate differences effectively.

OTHER REQUIREMENTS
Must acquire CPR, First Aid certification prior to start of employment. Must maintain these certifications throughout employment.  Must be willing to learn and perform minor maintenance repairs.  Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.  Must have ability to be objective but caring when dealing with problems of others.