Quality Assurance Training Manager
Pay Rate: Exempt Salaried
Joyce Jaynes Branch
Responsible for managing and providing consultation regarding program operations and trains staff in order to improve quality services. Ensures quality child care services delivery in six counties of the Workforce Solutions Borderplex area. Responsible for recording quality issues and plans processes to improve quality in the delivery of services. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.
Bachelor’s degree required. Master’s degree preferred.
Five (5) years’ direct experience in management and working with the public including supervisory experience with multiple departments and/or contracts required, or any combination of experience and training that provides the required knowledge, skills and abilities.
Experience in administration of a budget and ability to direct large staff essential. Must have analytical ability and be detailed oriented. Must be well organized and be able to handle multiple priorities. Excellent verbal and written communication skills required. Excellent interpersonal skills required, with ability to interact at all levels. Must be able to work under pressure with constant interruptions. Must be able to work independently and autonomously. Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills. Must be familiar with operation of personal computer and have knowledge of MS Office software. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision