JOB SUMMARY:

Under general supervision, assist the Quality and Training Manager in managing the functions of and in overseeing the successful operation of the quality assurance department, including clerical support. Serves as a back-up to Appeals and Fraud representative.  This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

• Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position.  Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law. 

• Monitors, monthly eligibility information to ensure complete and accurate data is on file for each child billed.  Ensures all eligibility processed is monitored 100% for correct calculation and data entry of income, parent share of cost, and proper filing.

• May conduct training on the Child Care Management System and the data entry process.    

• Assists QA Manager in reaching departmental goals and maintaining key performance measures.

• Tracks correction of all identified errors and reports non-compliance with CCS procedures related to corrections to QA Manager.

• Provides input in the development of local operating procedures.

• Communicates with designated Supervisors and trainers on income and parent share of cost calculation errors uncovered through the monitoring process.

• Process assigned monthly, daily, and weekly reporting.

• May administer and coordinate semiannual survey, including data collection.

• In the absence of Fraud Investigator, may coordinate and prepare documentation required for appeal hearings, fraud investigations and parent recoupment efforts.

• Assures confidentiality and security for all electronic and paper records within Quality Assurance Department.

• Monitor staff workload to ensure timely completion of workload and corrections of case files.

• Review and monitors completion of tasks in the CCS Internal Management System

• May act on behalf of the Quality Assurance Training Manager in his/her absence.

• Performs duties of a Quality Assurance Monitor during absence, vacancy, or special workload periods.

• Reports, tracks, and coordinates unit automation problems with the CCS Database Manager.

• Participates in informational events as assigned.

JOB QUALIFICATIONS:

• Associate’s Degree or 60 credit hours college level course in Social Work, Human Services, Public Administration, or related fields is required.

• Two (2) years’ experience in related field including supervisory experience with multiple departments that provides the required knowledge, skills, and abilities.  

• Prior-related supervisory or lead experience preferred.

• Excellent interpersonal skills required, with ability to interact at all levels

• Must have excellent verbal and written communication skills.

• Must be able to work under pressure with constant interruptions.

• Must have initiative and work independently and autonomously when required.

• Must be able to make sound judgments, have excellent decision-making skills, and possess strong conflict resolution skills.

• Bilingual capabilities in English/Spanish preferred.

• Must be well organized, analytical and have numerical skills.

• Must be able to operate a personal computer and have skills in MS Office software.

• May be required to have access to a vehicle and possess a valid driver’s license and sufficient liability insurance. 

Anticipated Benefits:
YWCA Membership and Program Discounts
Basic Life Insurance and Retirement
Medical, Dental, Vision