General Training/Resources for YWCA Staff

General YWCA Trainings and Information

• YWCA USA Organize Your Butterflies podcast
• How to Access YWCA USA Intranet:
  • Visit www.ywca.org
  • Scroll to very bottom of page. Click where it says “YWCA USA Intranet (login required) in the footer
  • Create a login using your YWCA email address
  • Participate in activities available under the “Education” tab, including YWCA University, webinars, and other tools
• Effective Communication
• Civility And Conflict In The Workplace
• Working During Pandemic 
• Remote Working/ Visiting A Site 
• 15 Steps to Great Customer Service
• Office Ergonomics
• What Good Customer Service Looks Like
• Ergonomics For A Comfortable And Efficient Work Day
• Human Connection in Customer Service

• How to cope with anxiety

• Power A Practical Guide For Facilitating Social Change

• Crisis Intervention and Promoting Resilience

• Suicide Prevention Training

• Mental Health and Resilience During COVID-19

• Phone Etiquette Training
• When the Phone Rings: How to take a message

• How to Handle Customer Complaints Like a Pro

• What is customer service ? The 7 Essentials To Excellent Customer Service

• Preventative Measures Errands And Going Out
• Maylea Covid
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