Under direct supervision, serves as an information and resource representative assisting customers in using and navigating available services at Workforce Solutions Borderplex Centers. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.
- Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
- Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
- Be knowledgeable and able to articulate Workforce Solutions Borderplex programs to workforce center customers.
- Serve as a workforce center contact person for the Family Centered Employment program.
- Retrieve Family Centered Employment referrals from workforce center partners and outreach customers who are referred.
- Outreach Child Care Services customers who are on “activity search” due to loss of employment or cessation of a training or education program.
- Assist customers in accessing resources to secure employment, training or other supportive services.
- Provide basic information and direct customers to services in an appropriate, warm-handling manner.
- Assist customers in completing the Core Score assessment tool and registering in Work In Texas.
- Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
- Provide customers with up-to-date information on schedule of workshops, orientations, and regional activities.
- Assures high quality customer service to customers and workforce center partners. Resolve customer service issues. If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
- Assures that all client information, data and files are kept confidential and secure.
- Where appropriate, provide consumer education on child care choices to customers seeking supportive services of child care assistance. Including those who are not receiving services.
- Participates in informational events as assigned.
- High School graduate or equivalent required.
- Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
- Good math skills required.
- Excellent verbal communication skills required, including telephone and conversational skills.
- Excellent written skills required, with basic knowledge of letter formats and grammar.
- Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
- Must be well organized and be able to work under pressure.
- Must be able to make sound judgments.
- Must be familiar with operation of personal computer and have knowledge of MS Office software.
- Bilingual abilities in English/Spanish preferred.
Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive
to multiple locations all or part of any work shift.
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision