Eligibility Supervisor - YWCA El Paso Del Norte Region

Eligibility Supervisor

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Eligibility Supervisor

Joyce Jaynes Branch
40hrs. Mon-Fri

Under general management direction, within the framework of CCS and Workforce Solutions Borderplex (WSB) Policies and Procedures, assumes operational responsibility for the effective functioning of Eligibility staff located at one or more CCS locations.  Represent CCS and the child care program with respect to parents and other contractors. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

Bachelor’s degree in human services related field required, or two years (60 semester hours) college plus two (2) additional years experience in child care, education, or human services field.

Six years’ experience as a CCS Eligibility Assistant Supervisor may be substituted for the above requirements. Two years of progressively responsible experience in the human service field required; or any equivalent combination of experience and training that provides the required knowledge, skills and abilities. Prior related supervisory or lead experience preferred.

Excellent verbal and written communication skills required, with ability to speak in public and respond to questions articulately. Excellent interpersonal skills required, with ability to interact at all levels. Ability to employ tact and diplomacy along with comprehensive subject matter expertise in working with parents, staff and representatives of other agencies. Must be able to work under pressure with constant interruptions. Must be well organized and be able to handle multiple priorities. Must be able to work independently and autonomously as required. Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills. Must be familiar with operation of personal computer and have knowledge of MS Office software. Bilingual abilities in English/Spanish preferred. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision