Joyce Jaynes – 20hrs
JOB SUMMARY: Under general supervision, greets and interacts with the public including participants, visitors, and staff. Answers routine questions and provides information and support services concerning current YWCA program activities. Handles branch cash transactions. Performs a variety of clerical and administrative duties to support program activities, including enrollment and sales duties.
High School graduate or equivalent required. Preferred two (2) years of college or equivalent experience in finance, accounting, sales and/or marketing.
One (1) year customer service experience; or equivalent combination of experience and training that provides the required knowledge, skills and abilities required.
Excellent interpersonal skills, customer care and a high level of enthusiasm are essential. Must be able to ensure compliance with YWCA standards, policies and procedures as needed. Must be able to establish and maintain effective working relationships with fellow employees and the general public. Must be able to work under pressure with constant interruptions. Must be able to work independently and autonomously. Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills. Working knowledge of PC and MS Office software required. Must be able to maintain high standards for confidentiality. Must display positive attitude and composure. Must wear appropriate agency designated attire consistent with position for a professional appearance to meet agency standards. Must have current certifications for CPR and first aid. Must maintain these certifications throughout employment May be required to have access to personal vehicle with valid driver’s license and proof of sufficient liability insurance if assignments required multi-sites. Bi-lingual capability in English/Spanish required.
YWCA Membership and Program Discounts