Transitional Living Center Job Opportunities - YWCA El Paso Del Norte Region
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Support Services Supervisor
Pay Rate: Exempt $36, 635/yearly
**internal only

Transitional Living Center
40hrs. Mon-Fri

JOB SUMMARY:
Under general supervision, oversees supportive services staff and activities for Transitional Living Center (TLC) and Rapid Rehousing (RRH). This includes all case management, supportive services, the TLC Adult Education Academy, and Youth Development. This position also conducts case management and provides supportive services to TLC participants and Rapid Rehousing tenants. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.
1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Hires, supervises, trains, evaluates, and counsels assigned staff and terminates employees according to YWCA policies and procedures. For involuntary terminations, consults first with supervisor(s) and Human Resources Administrator.
3. Oversees accuracy, compliance, and fiscal management for supportive services funding sources.
4. Conducts internal case file audits.
5. Responsible for report preparation for all funding sources.
6. Responsible for fiscal compliance for all funding sources.
7. Oversees supportive services departments: Case Management, Education and Career, Housing, and Youth Development
1. 8. Oversees the coordination of the collective informational meetings for potential TLC participants, and works in tandem with the Family Advocate in the assessment and placement for services upon intake.
8. Conducts regular case staffing meetings to review housing stability plans for each households and other service needs.
9. Coordinates intake activities for TLC participants,
10. Coordinates case management services for TLC participants and RRH tenants in general and meets with them to provide case management and review housing stabilization goals as well as needs for mainstream services; mental and medical services; family issues; legal and community living issues; and personal relationships.
11. Works with Operations Services Supervisor to assign rooms and apartments to new TLC participants. Communicates with operations services staff to assure coordination of efforts in monitoring curfew, chores, child care and safety/security procedures.
12. Assists Administrator in developing and achieving division objectives
13. Serves as a supervisor ‘on call’ for the entire facility on a rotating basis, handling multiple issues and ensuring the safety of residents.
14. Learns, conveys and enforces YWCA policies and procedures, including procedures that are unique to the day-to-day community living circumstances of a transitional living center. Coordinates compliance with documentation requirements of multiple funding sources, including timely recording of data for current and exiting residents into individual participant files and into the Homeless Management Information System (HMIS).
15. Strictly follows and adheres to funding sources requirements for client services documentation, including documentation of time spent in specific grant related tasks and distribution of this information to the administration office on a monthly basis.
16. Advocates with community agencies, schools, CPS, and governmental entities on behalf of participants and coordinates support services for participants and their children.
17. Learns and enforces Rental Agreements contents for the RRH Program.
18. Monitors services provided by assigned volunteers/interns.
19. Facilitates and/or coordinates parent support groups and life skills classes in the absence of the Education & Career Development Advocate.
20. Adapts work schedule to meet the needs of the program, especially evening and week-end events.

JOB QUALIFICATIONS:
1. Bachelor’s degree required. Master’s preferred, in social work, psychology, sociology, counseling or related field.
2. Five (5) years related work experience required.
3. Two (2) years supervisory experience, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
4. Crisis intervention skills required.
5. Prior experience in training and teaching skills preferred.
6. Willing to obtain certifications, as needed, for position, i.e. Mental Health First Aid Instructor Certification, TRLA certification to expedite legal help for participants, and Mediation Certification from Rio Grande Council of Governments, etc.
7. Knowledge of assessment and intervention methods relating to substance abuse, domestic violence, youth at risk, and homeless issues preferred.
8. Must be able to meet varied work schedule to meet the needs of the TLC, including serving as TLC supervisor ‘on call’ on a rotational basis.
9. Must be skilled and respectful in working with people of diverse cultural and educational backgrounds.
10. Must have ability to be objective but caring when dealing with problems of others.
11. Must be flexible, creative and willing to accept new assignments as program develops and adapt to time and funding level changes.
12. Excellent verbal/written communication and crisis intervention skills required.
13. Must be organized and able to handle multiple tasks at same time and work under pressure, with continual interruptions
14. Must be able to work independently and autonomously.
15. Must be able to solve problems and make sound judgments and decisions.
16. Bilingual capabilities in English/Spanish preferred.
17. Hands-on, working knowledge with PC operation, as well as MS Software applications.
18. Must acquire CPR and First Aid certifications prior to start of employment. Must maintain these certifications throughout employment.
19. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

 

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Shift Advocate
Pay Rate: Hourly $11/hr

Transitional Living Center
40hrs. Monday – Friday 12am – 8:30am

Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1) Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2) Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.
3) Monitors gated areas.
4) Enforces buildings rules’ and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.
5) Calls law enforcement to do security and safety rounds as needed.
6) Performs participant bed checks and room inspections if applicable.
7) Contributes to accurate count of participants’ census (children and adult alike) at the TLC.
8) Provides crisis intervention (physical, emotional or medical) to participants.
9) Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.
10) Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.
11) Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.
12) Cleans office daily.

JOB QUALIFICATIONS:
1) Associate’s degree in psychology, human services, business operations; or two years related experience; or a combined total of two (2) years education and experience that provide the required knowledge, skills and abilities to substitute for one (1) year of college.
1) Must be willing and able to work overtime, nights, on call, weekends and holidays.
2) Must be able to work with low-income, multi-ethnic clientele and children.
3) Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.
4) Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.
5) Must be able to handle complaints and conflict and arbitrate differences effectively.
6) Must possess CPR and first aid certification within a week of hire.
7) Must be willing to learn and perform minor maintenance repairs.
8) Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.
9) Must have ability to be objective but caring when dealing with problems of others.
10) Respect for people and the ability to work well with people and inspire confidence and trust needed.
11) Must be able to perform general mathematical calculations accurately
12) Must be able to handle multiple tasks and interruptions.
13) Must be able to work under pressure.
14) Must be able to work independently and autonomously as needed.
15) Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.
16) Excellent verbal and written communication and negotiating skills required.
17) Must be empathic and assertive, but not aggressive.
18) Bilingual capabilities in English/Spanish preferable.