Transitional Living Center Job Opportunities - YWCA El Paso Del Norte Region
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Support Clerk
Pay Rate: Hourly $13/hr

Transitional Living Center
40hrs Monday to Friday 8am to 5pm. Occasional evening and weekends.

JOB SUMMARY
Under direct supervision, this position assists the Director of Homeless Programs in the implementation of permanent housing programs, specifically Rapid Rehousing (RRH); performs a variety of clerical activities, provides continuous oversight of all data entry into HMIS including attendance to HMIS meetings. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.
1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Meets with applicants to Rapid Rehousing and conducts the application process and program eligibility, both onsite and scattered site apartments.
3. Assists the RRH applicants in the housing search and dialogue with landlords.
4. Assists the RRH applicants in their current household budgets, forecasts their future budget and ensures new unit will be reasonable in the client’s household budget.
5. Meets with landlords to discuss terms of rental agreements, conduct inspections and inform landlords about Rapid Rehousing Program; this is followed by submission of all necessary paperwork for the rental assistance.
6. Enters participant data into HMIS on a daily basis to include data at entry, at exit, status entries and referrals for all participants;
7. Secures all forms and paperwork necessary to enter data into HMIS;
8. Attends HMIS Steering meetings on a monthly basis and participates in the improvement of the HMIS system;
9. Gathers statistical information on program services produced by HMIS to meet grant requirements;
10. Assures YWCA and TLC policies and procedures are followed;
11. Assists case managers with the assembly of participant files, closing of files upon participants exit from the program and filing;
12. Assists with the analysis and determines the accuracy of other sources of information within the program, such as income changes or household changes as compared to HMIS data;
13. Executes duties listed 1 through 12, within the scope of a secondary rental assistance program, Homeless Housing and Services Program (HHSP), during the HHSP Grant Term.
14. Assists Director of Homeless Programs with in-house audits of case files;
15. Assists case managers in the preparation for external audits;
16. Covers front desk duties as needed and maintains confidentiality;
17. May be asked to assist program applicants when they cannot fill out paperwork

JOB QUALIFICATIONS
1. High School graduate or equivalent required.
2. Minimum one-year experience providing excellent administrative/clerical support.
3. Excellent interpersonal skills, customer care and a high level of enthusiasm are essential.
4. Strong working knowledge of PC and office software, to include database, email, Word and Excel.
5. Must possess excellent conversation and written communication skills to include a non-judgmental attitude.
6. Ability to perform mathematical computations with reasonable speed and accuracy required.
7. Requires initiative, diplomacy, and good judgment.
8. Must be able to work under pressure with interruptions.
9. Ability to understand and follow complex verbal and written instruction and technical terminology as it applies to the services provided at the TLC.
10. Must acquire CPR and First Aid certifications prior to start of employment. Must maintain these certifications throughout employment.
11. Bilingual abilities in English/Spanish required.
12. Must provide personal vehicle with required liability insurance and a valid driver’s license without reimbursement from the YWCA.

 

 

Shift Advocate
Pay Rate: Hourly $11/hr

 Transitional Living Center (2 positions)
40hrs Monday – Friday 8am to 5pm.
40hrs Monday – Thursday 1:30pm – 10pm

JOB SUMMARY
Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  2. Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.
  3. Monitors gated areas.
  4. Enforces buildings rules’ and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.
  5. Calls law enforcement to do security and safety rounds as needed.
  6. Performs participant bed checks and room inspections if applicable.
  7. Contributes to accurate count of participants’ census (children and adult alike) at the TLC.
  8. Provides crisis intervention (physical, emotional or medical) to participants.
  9. Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.
  10. Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.
  11. Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.
  12. Cleans office daily.

 

JOB QUALIFICATIONS

  1. Associate’s degree in psychology, human services, business operations; or two years related experience; or a combined total of two (2) years education and experience that provide the required knowledge, skills and abilities to substitute for one (1) year of college.
  2. Must be willing and able to work overtime, nights, on call, weekends and holidays.
  3. Must be able to work with low-income, multi-ethnic clientele and children.
  4. Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.
  5. Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.
  6. Must be able to handle complaints and conflict and arbitrate differences effectively.
  7. Must acquire CPR, First Aid certification prior to start of employment. Must maintain these certifications throughout employment.
  8. Must be willing to learn and perform minor maintenance repairs.
  9. Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.
  10. Must have ability to be objective but caring when dealing with problems of others.
  11. Respect for people and the ability to work well with people and inspire confidence and trust needed.
  12. Must be able to perform general mathematical calculations accurately
  13. Must be able to handle multiple tasks and interruptions.
  14. Must be able to work under pressure.
  15. Must be able to work independently and autonomously as needed.
  16. Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.
  17. Excellent verbal and written communication and negotiating skills required.
  18. Must be empathic and assertive, but not aggressive.
  19. Bilingual capabilities in English/Spanish preferable.

 

Youth Activities Representative                              |
*Temporary 5/1/21 to 8/31/21*
Pay Rate: Hourly $11/hr

 Transitional Living Center (1 position)
30hrs Monday – Friday 6:30am-8:30am, 1:00pm-5:00pm

JOB DESCRIPTION
Facilitates and provides activities, programs, and exercise for youth participants ages 7-18 who reside in the YWCA Transitional Living Center (TLC) and in Rapid Rehousing (RRH).  Under general supervision, works with volunteers, transporting children, organizing, implementing, and leading age appropriate activities in a safe atmosphere that promotes, caring, social skills, fitness and mental well-being and learning. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  2. Works with volunteers and staff, learns curriculum for YWZones and determines other sports/play activities needed for children of the YWCA TLC. Transports children for offsite activities with the Supportive Services Supervisor’s approval.
  3. Tracks all activities to include but not limited to: attendance at each of the youth programming components, after school, evenings and weekends.
  4. Works to assure and guide volunteer support for weekend activities, typically, Saturdays. Assures that each volunteer has secured YWCA background check and approved status from the Volunteer Services Director.
  5. Focuses on special assistance with children during evenings when Parenting classes and Life Skills classes occur for adults (Tuesday and Thursday evenings).
  6. Work in tandem with participants (mothers and youth) to assure that safety measures are in place and proper documentation is completed.
  7. Assures that all staff and parents are informed about the activities being offered for youth.
  8. Carefully prepares thank you correspondence for volunteers of activities with youth to be approved by Supportive Services Supervisor and helps to maintain the contacts list for all groups donating and volunteering with the TLC and RRH.
  9. Works closely with Scouts’ groups and student groups performing special projects.
  10. Coordinates birthday parties, holiday celebrations, and talent show for youth.
  11. Works with Supportive Services Supervisor to assure appropriate approval and oversight of special projects.
  12. Oversees volunteers involved in youth activities.
  13. Oversees and conducts YWZones classes.
  14. Transports youth for school related activities, First Tee, Scouts, sports events, and special outings.
  15. Provides needed oversight of youth when parents are engaged in meetings or classes on site.
  16. Other duties as assigned to include assisting in relief of front desk duties and willingness to assist with shift advocate duties as needed.

 

JOB QUALIFICATIONS

  1. High school graduate or equivalent. Bachelor’s Degree preferred.
  2. Must be comfortable working with children of all ages.
  3. Must be willing to learn primary prevention models for children who have suffered trauma.
  4. Must work closely with Children’s Activities Representative and other Case Managers to assure special needs are met.
  5. Must be skilled and respectful in working with people of diverse cultural/educational backgrounds.
  6. Must have ability to be objective but caring when dealing with problems of others.
  7. Crisis intervention skills required. Additional training will be provided.
  8. Must be organized and able to handle multiple tasks at same time and work under pressure, with continual interruptions.
  9. Must be able to work independently and autonomously.
  10. Must be able to solve problems and make sound judgments and decisions.
  11. Hands-on, working knowledge with PC operation, as well as MS Software applications.
  12. Must acquire CPR and First Aid certifications prior to start of employment. Must maintain these certifications throughout employment.
  13. Must have access vehicle with valid driver’s license and sufficient car liability.
  14. Must be able to read, write and communicate in English. Bilingual in English and Spanish preferred.