Transitional Living Center Job Opportunities

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Family Advocate                        

Transitional Living Center
40+hrs. Mon-Friday, 9am-6pm, occasional evening and weekends

Under general supervision, this position provides program and support services to participants of the Transitional Living Center (TLC) and Rapid Rehousing tenants (RRH). Performs as a supervisor ‘on call’ on a rotating basis.  This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Performs intake activities for TLC participants. Assesses each participant and, together with participant, develops a housing stabilization plan.
  • Meets with TLC participants and RRH tenants to provide case management and review housing stabilization goals as well as to reassess needs for mainstream services; mental and medical services; family issues; transportation services; legal and community living issues; and personal relationships.
  • Provides advocacy for RRH tenants and Serves as an ongoing liaison between property managers and tenants.
  • Works in tandem with appropriate support services staff to assure participants and tenants are invited to participate in educational sessions: financial management, types of housing options, housing rights, understanding rental agreements, etc.
  • Serves as a supervisor ‘on call’ for the entire facility on a rotating basis, handling multiple issues and ensuring the safety/security of residents.
  • Works with Operations Services Supervisor to assign rooms to new participants,
  • Communicates with Operations Services staff to assure coordination of effort in monitoring compliance with curfew, chores, child care and safety/security procedures.
  • Learns, conveys and enforces YWCA policies and procedures.
  • Complies with documentation requirements of multiple funding sources, including timely recording of data for current and exiting residents into individual participant files and into the Homeless Management Information System (HMIS).
  • Strictly follows and adheres to funding sources requirements for client services documentation, including documentation of time spent in specific grant related tasks and distribution of this information to the administration office on at least a monthly basis.
  • Advocates with community agencies, schools, and governmental entities on behalf of participants and coordinates support services for participants and their children.
  • Coordinates needed educational programs with education advocate and/or community agencies.
  • Provides training, advocacy, expertise and assistance to encourage participants to negotiate and resolve conflicts.
  • Adapts work schedule to meet the needs of the program, especially attendance during Life Skills classes and other evening and week-end events.
  • Search, contact, schedule speakers and set up area for life skills classes. Conduct financial literacy classes. Plan and coordinate events for adult participants. Set up room for support groups.
  • Conduct job searches and obtain credit reports with adult participants. Maintaining job board.
  • Search and contact daycare providers; obtain documentation for attendance and payments on a weekly basis.
  • Planning, scheduling and overseeing children’s activities. Maintain communication with volunteers who assist on a regular basis (childcare on Tuesdays and Thursdays, monthly birthdays, school supplies, summer and holiday events)
  • Children’s matters: monitoring grades and attendance, arranging transportation to and from school, attending school meetings, managing school issues with the parent. Monitoring tutoring.
  • Provides employment statistics, childcare statistics. Obtain quotes for supplies and childcare costs.

EDUCATION
Bachelor’s degree required, master’s preferred, in social work, psychology, sociology, counseling or related field.

EXPERIENCE
Two (2) years related work experience (or additional education) required.

OTHER REQUIREMENTS

  • Knowledge of assessment and intervention methods relating to substance abuse, domestic violence, youth at risk, and homeless issues preferred.
  • Must be able to meet varied work schedule to meet the needs of the TLC, including serving as TLC supervisor ‘on call’ on a rotational basis.
  • Must be skilled and respectful in working with people of diverse cultural and educational backgrounds.
  • Must have ability to be objective but caring when dealing with problems of others.
  • Must be flexible, creative and willing to accept new assignments as program develops and adapt to time and funding level changes.
  • Excellent verbal/written communication and crisis intervention skills required.
  • Must be organized and able to handle multiple tasks at same time and work under pressure, with continual interruptions
  • Must be able to work independently and autonomously.
  • Must be able to solve problems and make sound judgments and decisions.
  • Bilingual capabilities in English/Spanish required.
  • Hands-on, working knowledge with PC operation, as well as MS Software applications.
  • CPR and First Aid Certification to be obtained prior to employment with the YWCA and maintained throughout tenure as well as van certification.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

*Supporting documents are required to be submitted with all employment applications. A resume is required to be uploaded with the application.  Copies of GED Certificate, High School Diploma, and/or College Transcripts must be submitted by uploading with the application. Only documents stating ‘Transcript’ or ‘Unofficial Transcript’ will be accepted. Current Employees are also required to submit their transcripts with each submitted Internal Application. Incomplete applications will not be considered.

 

Shift Advocate                           $11/hr

Transitional Living Center

  • on call

Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.
  • Monitors gated areas.
  • Enforces buildings rules’ and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.
  • Calls law enforcement to do security and safety rounds as needed.
  • Performs participant bed checks and room inspections if applicable.
  • Contributes to accurate count of participants’ census (children and adult alike) at the TLC.
  • Provides crisis intervention (physical, emotional or medical) to participants.
  • Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.
  • Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.
  • Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.
  • Cleans office daily.

EDUCATION/EXPERIENCE
Associate’s degree in psychology, human services, business operations; or two years related experience; or a combined total of two (2) years education and experience that provide the required knowledge, skills and abilities to substitute for one (1) year of college.

OTHER REQUIREMENTS

  1. Must be willing and able to work overtime, nights, on call, weekends and holidays.
  2. Must be able to work with low-income, multi-ethnic clientele and children.
  3. Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.
  4. Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.
  5. Must be able to handle complaints and conflict and arbitrate differences effectively.
  6. Must possess CPR and first aid certification within a week of hire.
  7. Must be willing to learn and perform minor maintenance repairs.
  8. Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.
  9. Must have ability to be objective but caring when dealing with problems of others.
  10. Respect for people and the ability to work well with people and inspire confidence and trust needed.
  11. Must be able to perform general mathematical calculations accurately
  12. Must be able to handle multiple tasks and interruptions.
  13. Must be able to work under pressure.
  14. Must be able to work independently and autonomously as needed.
  15. Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.
  16. Excellent verbal and written communication and negotiating skills required.
  17. Must be emphatic and assertive, but not aggressive.
  18. Bilingual capabilities in English/Spanish preferable.

 

General Maintenance (temporary)

40hrs. M-F 8am-5pm

Under occasional executive direction is responsible for facilities, grounds, and maintenance of the YWCA Rapid Rehousing (RRH) Apartments, at 3700 Altura Ave. Assists in schedules and construction of facility improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  2. Performs maintenance of projects to maintain RRH Apartments and equipment in working condition to minimize down time and RRH participant complaints.
  3. Monitors to assure that facilities and grounds of the RRH Apartments are maintained in above average condition.
  4. Prioritizes requests, schedules projects, and maintains database history for major repairs to the RRH Apartments equipment and systems.
  5. Complete maintenance work orders for the RRH Apartments on a timely basis by following YWCA standard operating procedures.
  6. Performs repair or general maintenance work the RRH Apartments including electrical, carpentry, plumbing, sheet rock repair, painting tasks, etc.
  7. Coordinates and monitors all construction or renovation projects and installation of the RRH Apartments equipment purchases.
  8. Responsible for ordering equipment, maintenance supplies and materials pertinent to the RRH Apartments. Responsible for maintaining a backup supply inventory in the garage of adjacent building, pertinent to the RRH Apartments.
  9. Maintains all plans, specifications and warranty files for all facilities and major equipment by working hand-in-hand with Operations Supervisor of the RRH Apartments.
  10. Works directly with the Safety Coordinator to bring RRH Apartments in compliance with OSHA, ADA, City/County Health Department, fire codes and all regulations connected with facilities including transportation.
  11. Uses Maintenance Administrator’s recommendations of vendor selection in accordance with purchasing policies and procedures, analyzes quality, cost, service, specifications and other factors.
  12. Moving and assisting in transportation of furniture and equipment for the RRH Apartments.
  13. Exercising discretion to identify projects that need higher skilled crafts individual’s services.
  14. Performing minor repairs, troubleshooting, and adjustment of locks on cabinets, locks, closets, etc. items connected to the RRH Apartments.
  15. Perform duties of the company’s preventative maintenance program.
  16. Provides detailed reports of findings and appropriate scope of work to both Maintenance Administrator and Operations Supervisor of the RRH Apartments.
  17. Report major repair needs to the Maintenance Supervisor and/or Maintenance Administrator
  18. Communicates with all levels of staff and public as appropriate to the job.
  19. Be entrusted with the use of a company major credit card to make RRH Apartment related purchases, cleared with the Maintenance Administrator.

 

EDUCATION
Must have a high school diploma or equivalent is required.
Technical School Certification or degreed in a related field preferred.

EXPERIENCE
Minimum 1 years’ experience in facilities maintenance and building operations required.

OTHER REQUIREMENTS

  1. Must have basic working knowledge of plumbing, painting, HVAC, electrical, and/or other general repair skills
  2. Knowledge of refrigerated air systems, helpful
  3. Excellent verbal and written communication skills required with good listening ability.
  4. Must be able to work effectively with sales representatives and suppliers.
  5. Must be highly organized, and flexible, with the ability to manage multiple assignments in a busy environment.
  6. Must have analytical ability and be detailed oriented.
  7. Must possess creative energy, be a self-starter, require minimal direction, and be able to work individually and as a member of a team.
  8. Hands-on PC skills required, including experience working MS Word and Excel software. Prior knowledge of maintenance tracking software a plus.
  9. Bilingual capabilities in English/Spanish preferred.
  10. Must provide personal vehicle with required liability insurance and a valid driver’s license.