Transitional Living Center Job Opportunities

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Family Advocate                        

Transitional Living Center
40+hrs. Mon-Friday, 9am-6pm, occasional evening and weekends

Under general supervision, this position provides program and support services to participants of the Transitional Living Center (TLC) and Rapid Rehousing tenants (RRH). Performs as a supervisor ‘on call’ on a rotating basis.  This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Performs intake activities for TLC participants. Assesses each participant and, together with participant, develops a housing stabilization plan.
  • Meets with TLC participants and RRH tenants to provide case management and review housing stabilization goals as well as to reassess needs for mainstream services; mental and medical services; family issues; transportation services; legal and community living issues; and personal relationships.
  • Provides advocacy for RRH tenants and Serves as an ongoing liaison between property managers and tenants.
  • Works in tandem with appropriate support services staff to assure participants and tenants are invited to participate in educational sessions: financial management, types of housing options, housing rights, understanding rental agreements, etc.
  • Serves as a supervisor ‘on call’ for the entire facility on a rotating basis, handling multiple issues and ensuring the safety/security of residents.
  • Works with Operations Services Supervisor to assign rooms to new participants,
  • Communicates with Operations Services staff to assure coordination of effort in monitoring compliance with curfew, chores, child care and safety/security procedures.
  • Learns, conveys and enforces YWCA policies and procedures.
  • Complies with documentation requirements of multiple funding sources, including timely recording of data for current and exiting residents into individual participant files and into the Homeless Management Information System (HMIS).
  • Strictly follows and adheres to funding sources requirements for client services documentation, including documentation of time spent in specific grant related tasks and distribution of this information to the administration office on at least a monthly basis.
  • Advocates with community agencies, schools, and governmental entities on behalf of participants and coordinates support services for participants and their children.
  • Coordinates needed educational programs with education advocate and/or community agencies.
  • Provides training, advocacy, expertise and assistance to encourage participants to negotiate and resolve conflicts.
  • Adapts work schedule to meet the needs of the program, especially attendance during Life Skills classes and other evening and week-end events.
  • Search, contact, schedule speakers and set up area for life skills classes. Conduct financial literacy classes. Plan and coordinate events for adult participants. Set up room for support groups.
  • Conduct job searches and obtain credit reports with adult participants. Maintaining job board.
  • Search and contact daycare providers; obtain documentation for attendance and payments on a weekly basis.
  • Planning, scheduling and overseeing children’s activities. Maintain communication with volunteers who assist on a regular basis (childcare on Tuesdays and Thursdays, monthly birthdays, school supplies, summer and holiday events)
  • Children’s matters: monitoring grades and attendance, arranging transportation to and from school, attending school meetings, managing school issues with the parent. Monitoring tutoring.
  • Provides employment statistics, childcare statistics. Obtain quotes for supplies and childcare costs.

EDUCATION
Bachelor’s degree required, master’s preferred, in social work, psychology, sociology, counseling or related field.

EXPERIENCE
Two (2) years related work experience (or additional education) required.

OTHER REQUIREMENTS

  • Knowledge of assessment and intervention methods relating to substance abuse, domestic violence, youth at risk, and homeless issues preferred.
  • Must be able to meet varied work schedule to meet the needs of the TLC, including serving as TLC supervisor ‘on call’ on a rotational basis.
  • Must be skilled and respectful in working with people of diverse cultural and educational backgrounds.
  • Must have ability to be objective but caring when dealing with problems of others.
  • Must be flexible, creative and willing to accept new assignments as program develops and adapt to time and funding level changes.
  • Excellent verbal/written communication and crisis intervention skills required.
  • Must be organized and able to handle multiple tasks at same time and work under pressure, with continual interruptions
  • Must be able to work independently and autonomously.
  • Must be able to solve problems and make sound judgments and decisions.
  • Bilingual capabilities in English/Spanish required.
  • Hands-on, working knowledge with PC operation, as well as MS Software applications.
  • CPR and First Aid Certification to be obtained prior to employment with the YWCA and maintained throughout tenure as well as van certification.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

*Supporting documents are required to be submitted with all employment applications. A resume is required to be uploaded with the application.  Copies of GED Certificate, High School Diploma, and/or College Transcripts must be submitted by uploading with the application. Only documents stating ‘Transcript’ or ‘Unofficial Transcript’ will be accepted. Current Employees are also required to submit their transcripts with each submitted Internal Application. Incomplete applications will not be considered.

Support Clerk                                    

TLC (40 hrs) M-Th, 9am-6pm, Fri. 10am -7pm

Under direct supervision, this position assists the Director of Homeless Programs in the implementation of permanent housing programs, specifically Rapid Rehousing (RRH); performs a variety of clerical activities, provides continuous oversight of all data entry into HMIS including attendance to HMIS meetings.  This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Meets with applicants to Rapid Rehousing and conducts the application process and program eligibility, both onsite and scattered site apartments.
  • Assists the RRH applicants in the housing search and dialogue with landlords.
  • Assists the RRH applicants in their current household budgets, forecasts their future budget and ensures new unit will be reasonable in the client’s household budget.
  • Meets with landlords to discuss terms of rental agreements, conduct inspections and inform landlords about Rapid Rehousing Program; this is followed by submission of all necessary paperwork for the rental assistance.
  • Enters participant data into HMIS on a daily basis to include data at entry, at exit, status entries and referrals for all participants;
  • Secures all forms and paperwork necessary to enter data into HMIS;
  • Attends HMIS Steering meetings on a monthly basis and participates in the improvement of the HMIS system;
  • Gathers statistical information on program services produced by HMIS to meet grant requirements;
  • Assures YWCA and TLC policies and procedures are followed;
  • Assists case managers with the assembly of participant files, closing of files upon participants exit from the program and filing;
  • Assists with the analysis and determines the accuracy of other sources of information within the program, such as income changes or household changes as compared to HMIS data;
  • Executes duties listed 1 through 12, within the scope of a secondary rental assistance program, Homeless Housing and Services Program (HHSP), during the HHSP Grant Term.
  • Assists Director of Homeless Programs with in-house audits of case files;
  • Assists case managers in the preparation for external audits;
  • Covers front desk duties as needed and maintains confidentiality;
  • May be asked to assist program applicants when they cannot fill out paperwork

EDUCATION
High School graduate or equivalent required.

EXPERIENCE
Minimum one-year experience providing excellent administrative/clerical support.

OTHER REQUIREMENTS

  • Excellent interpersonal skills, customer care and a high level of enthusiasm are essential.
  • Strong working knowledge of PC and office software, to include database, email, Word and Excel.
  • Must possess excellent conversation and written communication skills to include a non-judgmental attitude.
  • Ability to perform mathematical computations with reasonable speed and accuracy required.
  • Requires initiative, diplomacy, and good judgment.
  • Must be able to work under pressure with interruptions.
  • Ability to understand and follow complex verbal and written instruction and technical terminology as it applies to the services provided at the TLC.
  • Must acquire CPR and First Aid certifications prior to start of employment. Must maintain these certifications throughout employment.
  • Bilingual abilities in English/Spanish required.
  • Must provide personal vehicle with required liability insurance and a valid driver’s license without reimbursement from the YWCA.

*Supporting documents are required to be submitted with all employment applications. A resume is required to be uploaded with the application.  Copies of GED Certificate, High School Diploma, and/or College Transcripts must be submitted by uploading with the application. Only documents stating ‘Transcript’ or ‘Unofficial Transcript’ will be accepted. Current Employees are also required to submit their transcripts with each submitted Internal Application. Incomplete applications will not be considered.

 

Shift Advocate                           $11/hr

Transitional Living Center
23hrs. Fri-Sun 12am – 8am

Under direct supervision, oversees Transitional Living Center (TLC) and Rapid Rehousing (RRH) operations, facilities’ safety and security. Assists residents of the TLC and RRH during assigned shift (day, swing, grave, weekends and/or on-call) as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Monitors camera security system 24/7 TLC building and RRH apartment complex onsite.
  • Monitors gated areas.
  • Enforces buildings rules’ and program guidelines, to include but not to be limited to house procedures, cleaning assignments, curfew, operational duties and maintenance issues any time of the day or night.
  • Calls law enforcement to do security and safety rounds as needed.
  • Performs participant bed checks and room inspections if applicable.
  • Contributes to accurate count of participants’ census (children and adult alike) at the TLC.
  • Provides crisis intervention (physical, emotional or medical) to participants.
  • Notifies on-call supervisor of all emergency situations, while following the YWCA Safety Officer’s guidelines and procedures for emergency situations – posted at front desk.
  • Completes and maintains administrative paperwork functions associated with the operation of the property during shift and on issues affecting participants.
  • Acknowledges community donors, documents donation and give copy to donor, assist in sorting, organizing donations.
  • Cleans office daily.

EDUCATION/EXPERIENCE
Associate’s degree in psychology, human services, business operations; or two years related experience; or a combined total of two (2) years education and experience that provide the required knowledge, skills and abilities to substitute for one (1) year of college.

OTHER REQUIREMENTS

  1. Must be willing and able to work overtime, nights, on call, weekends and holidays.
  2. Must be able to work with low-income, multi-ethnic clientele and children.
  3. Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence required.
  4. Must possess supervisory/negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures.
  5. Must be able to handle complaints and conflict and arbitrate differences effectively.
  6. Must possess CPR and first aid certification within a week of hire.
  7. Must be willing to learn and perform minor maintenance repairs.
  8. Must have solid knowledge of computer applications such as word, excel, outlook, and willing to learn procedure to input data in homeless database.
  9. Must have ability to be objective but caring when dealing with problems of others.
  10. Respect for people and the ability to work well with people and inspire confidence and trust needed.
  11. Must be able to perform general mathematical calculations accurately
  12. Must be able to handle multiple tasks and interruptions.
  13. Must be able to work under pressure.
  14. Must be able to work independently and autonomously as needed.
  15. Must be able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively.
  16. Excellent verbal and written communication and negotiating skills required.
  17. Must be emphatic and assertive, but not aggressive.
  18. Bilingual capabilities in English/Spanish preferable.


*Supporting documents are required to be submitted with all employment applications. A resume is required to be uploaded with the application.  Copies of GED Certificate, High School Diploma, and/or College Transcripts must be submitted by uploading with the application. Only documents stating ‘Transcript’ or ‘Unofficial Transcript’ will be accepted. Current Employees are also required to submit their transcripts with each submitted Internal Application. Incomplete applications will not be considered.