Customer Service Job Openings - YWCA El Paso Del Norte Region

Customer Service Job Openings

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Custodian                                         

Pay Rate: Hourly $7.75

 

Joyce Jaynes Branch  25hrs (1 Positions)
Floater for all 4 Branches  25hrs (1 Position)

Under direct supervision performs cleaning/janitorial and maintenance duties at YWCA El Paso del Norte Region Facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Cleans buildings to include, but not limited to, mopping, vacuuming, sweeping, waxing, buffing, and washing of windows, mirrors, doors, walls, and dusting.
  • Keeps facility furniture and equipment clean by dusting and polishing to provide a clean environment daily, including cleaning and emptying all waste baskets.
  • Ensures positive facility appearance at all times. Ensures facility is prepared for all activities, to include set up as assigned.
  • Cleans and disinfects restroom floors, toilets, toilet seats, urinals and fixtures and refills paper goods in restrooms.
  • Cleans all areas daily. Cleans refrigerator and other equipment periodically.
  • Assures safe handling and storage of all cleaning materials. Follows instructions when mixing water with chemicals in containers to prepare cleaning solutions according to specifications. Responsible for maintaining awareness of appropriate steps to take in case of an accident (MSDS).
  • Returns all tools and cleaning equipment to proper storage spaces after use and maintains orderliness.
  • Promptly cleans and dries spills or wet spots on floors.
  • Checks for and reports maintenance and/or safety-related conditions to appropriate personnel. Documents needs on maintenance log.
  • Reports damages and acts of vandalism to supervisor.

EDUCATION
High school graduate or equivalent required.

EXPERIENCE
Six (6) months janitorial experience required, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities to perform the essential job functions.

 OTHER REQUIREMENTS

  • Must be willing to work weekends, early mornings, late afternoons, evenings and/or before and after normal hours. Must be willing to work split shift.
  • Must be able to work independently and have the ability to work well with others.
  • Must be able to read, write and communicate in English. Bilingual in English and Spanish preferred.
  • Pre-employment drug test and background check required.
  • May be required to have access to personal vehicle with valid driver’s license and proof of sufficient liability insurance if assignments required multi-sites

 

Client Relationship Associate
Pay Rate: Hourly $8/hr

 

Joyce Jaynes Branch
20hrs Mon-Fri, schedule varies

Dorothy W. Hunt Branch
40hrs. Mon- Friday, schedule varies.

Shirley Leavell Branch
40hrs. Mon- Friday, schedule varies.

Under general supervision, greets and interacts with the public including participants, visitors, and staff. Answers routine questions and provides information and support services concerning current YWCA program activities. Handles branch cash transactions. Performs a variety of clerical and administrative duties to support program activities, including enrollment and sales duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1) Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2) Enthusiastically promotes the YWCA and its programs through distribution of current program information to current and prospective members. Maintains weekly class/site enrollments and participation statistics and provides reports to program Directors.
3) Collects and receipts all monies for the Branch. Receives multiple types of program payments and prepares separate bank deposits for each. Assures proper reconciliation and security of all monies associated with branch business operations, balances cash and receipts at the end of shift, makes bank deposits as assigned within 24 hours according to Agency policy and procedures.
4) In conjunction with administrators, implements and evaluates branch enrollment and marketing plans, marketing strategies, promotional materials, and promotional activities, considering demographics and trends to recruit members and recapture past members needed to meet agency revenue goals. Follows up with past participants to inform them of promotions/sales and encourages them to return.
5) Greets participants and visitors, carefully identifying their needs in a positive, professional and courteous manner to make an excellent first impression. Makes sales accordingly.
6) Ensures that all visitors and participants sign in and out and escorts them to their correct destinations as needed. Gives tours of the facility and promotes all programs with prospective participants. Follows up on sale leads by phone and schedules second site visit.
7) Monitors and tracks promotional initiatives and produces membership reports using Agency designated software.
8) Verifies for current membership registration/program at time of payment and communicates issues / needs to Program Directors
9) Maintains and secures branch inventory, coordinates and prepares weekly supply orders for the branch, receives all supply orders from warehouse.
10) Opens and closes facility as assigned.
11) Maintains key logs and maintenance logs associated with branch.
12) Schedules use of rooms.
13) Keeps employee mail boxes, bulletin boards and sign-in sheets current.
14) Notifies staff and participants of class changes, branch closings, early release, and school closings and updates information.
15) Maintains order in lobby and surrounding areas.
16) Enrolls participants in Electronic Funds Transfer.
17) Attends monthly customer service meetings as schedule.

EDUCATION
High School graduate or equivalent required. Preferred two (2) years of college or equivalent experience in finance, accounting, sales and/or marketing.

EXPERIENCE
One (1) year customer service experience; or equivalent combination of experience and training that provides the required knowledge, skills and abilities required.

OTHER REQUIREMENTS
1) Excellent interpersonal skills, customer care and a high level of enthusiasm are essential.
2) Must be able to ensure compliance with YWCA standards, policies and procedures as needed.
3) Must be able to establish and maintain effective working relationships with fellow employees and the general public.
4) Must be able to work under pressure with constant interruptions.
5) Must be able to work independently and autonomously.
6) Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills.
7) Working knowledge of PC and MS Office software required.
8) Must be able to maintain high standards for confidentiality.
9) Must display positive attitude and composure.
10) Must wear appropriate agency designated attire consistent with position for a professional appearance to meet agency standards.
11) Must have access to vehicle and possess a valid driver’s license with adequate liability insurance in accordance with minimum state and agency requirements.
12) Bi-lingual capability in English/Spanish required.