CCS Career Opportunities - YWCA El Paso Del Norte Region

CCS Career Opportunities

ELIGIBILITY ASSISTANT SUPERVISOR $12/hr


North Loop/Dyer Location
40hrs. Mon- Friday, Some nights and Occasional Saturdays

 

Under direct supervision, assists the Eligibility Supervisor in managing the functions of and in overseeing the successful operation of parent services, including clerical support. This position is grant funded. Continuation of position is contingent upon the availability of grant funds

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Assists Eligibility Supervisor in reaching departmental goals.
  • Trains, supervises, and assists in hiring department staff at assigned worksites. Creates training opportunities for all staff in department.
  • Assures high quality customer service to parents and providers. Resolve customer service issues.  If necessary, seek assistance of supervisor, Associate Administrator, or Administrator.
  • Assists in the maintenance of the CCS Database.
  • Reviews and monitors scheduling for eligibility. Adjusts staff schedule as necessary.
  • Reviews and monitors completion of tasks in the CCS Database.
  • Monitors staff to ensure timely completion of workload and corrections of case files.
  • Assures confidentiality and security for all electronic and paper records within Eligibility Department.
  • Acts on behalf of Eligibility Supervisor in his/her absence.
  • Answers eligibility questions or other policy-related questions raised by Eligibility Program Specialists.
  • Performs duties of an Eligibility Program Specialist or Clerk during absence, vacancy or special workload periods.
  • Maintains an alternating work schedule that assures full management coverage during all operational hours of Eligibility Department.
  • Reports, tracks, and coordinates unit automation problems with the CCS Network Manager.
  • Compiles reports as requested by immediate supervisor.

EDUCATION
Associates Degree in human services or related field required.

EXPERIENCE
Four (4) years’ experience as an Eligibility Program Specialist may be substituted for the above educational requirement.
Two (2) years of progressively responsible experience in the human services field required; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS

  • Prior related supervisory or lead experience preferred.
  • Excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations.
  • Excellent interpersonal skills required, with ability to interact at all levels.
  • Bilingual capabilities in English/Spanish preferred.
  • Ability to employ tact and diplomacy along with comprehensive subject matter expertise in working with parents, staff and representatives of other agencies.
  • Must be well organized and be able to handle multiple priorities.
  • Must be able to work under pressure with constant interruptions.
  • Must have initiative and work independently and autonomously when required.
  • Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills.
  • Must be able to operate personal computer and have basic knowledge and skills in MS Office software.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

Provider Services Specialist             $12/hr


Joyce Jaynes Branch
40hrs. Mon – Friday, Some nights and Occasional Saturdays. ( 1position)

  • hild development, special education, child psychology, educational psychology, elementary education, or family consumer science; or
  • Bachelor’s degree with at least 18 credit hours in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science with at least 12 credit hours in child development; or
  • Associate’s Degree in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science with Two (2) years’ or more experience as a director in an Early Childhood program with preference given for required experience with a provider that is accredited or TRS certified
  • One year experience of full-time early childhood classroom experience in child care, early head start, head start, or prekindergarten through third grade school program

 

OTHER REQUIRMENTS

  • Comprehensive knowledge of child care minimum standards required, with a working knowledge of the best preferred methods of organizing and administering child are facilities.
  • Must have excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations.
  • Excellent interpersonal skills required, with ability to interact at all levels.
  • Bilingual capabilities in English/Spanish preferred.
  • Must be well organized and be able to handle multiple priorities.
  • Must be able to operate personal computer and have skills in MS Office software.
  • Must have CPR/First Aid certification within 30 days of starting work. Must maintain this certification throughout employment.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

 

Program & Provider Coordinator – Rural Counties                                              $12.50/hr

 

Alpine, TX
40hrs. Mon-Fri

Under general supervision provides comprehensive customer services to all families needing Child Care Services in Brewster, Culberson, Presidio and Jeff Davis Counties of Texas. Conducts eligibility for low income families and recruits and coordinates documentation and communications for both regulated and relative providers within these counties. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Obtains and verifies required documentation to calculate income and determine client’s eligibility. Documents include pay and hour verification, transcripts, educational enrollments, and child support information.
  • Documents in TWIST and CCS Database and determine eligibility for each family requesting service in the five rural counties.
  • Calculates, documents, and communicates the assigned parent share of cost to parent and provider.
  • Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
  • Assures that all client and provider information, data and files are kept confidential and secure.
  • Counsels clients on their rights and responsibilities assuring that all clients understand and complete documents related to CCAA, Parent Fees, Absence Policies, etc. Assure that all clients receive and understand the parent handbook.
  • Provides consumer education on child care choices to applicants and clients, including those who utilize other Workforce Center services or express an interest in child care.
  • Works collaboratively with the Workforce Center staff members to assure that customer service is available to all child care parents or providers when not physically present at the Alpine Office.
  • Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources.
  • Attends meetings and training sessions as required.
  • Recruits, in the 5 rural counties, new providers who are licensed or registered, to become CCS providers. Completes all required documents for provider agreement and provides orientation sessions to new providers.
  • Assures that all licensed or registered providers receive and understand the Provider Handbook including updates.
  • Guides parents of children with disabilities in completing all documents that establish eligibility for the enhanced child care rate. Serves as the qualified professional to assess the need for the enhanced rate.  Assures all documents required for enhanced rates are updated upon expiration.
  • Assures that all relative providers (listed providers) have current and complete documents in the client’s file and understand the requirements of the program. Provides guidance and information on how to become a listed provider through Child Care Licensing.
  • Monitors all regulated providers in the five counties annually to assure compliance with the CCAA and other terms of the provider agreement. Maintains written documentation of all visits, compliance issues and technical assistance.
  • Provides Technical Assistance or issue Service Improvement Plans when appropriate and follows up to assure that plans are met.
  • Maintains open communication with all providers through the provider portal and through email distribution, as well as via telephone.
  • Explains the Texas Rising Star Program to licensed and registered providers, and reports to the Provider Services Director when a provider expresses a willingness to enroll in the program.
  • Maintains and distribute materials available to all providers.
  • Coordinates work hours, work space and clerical support with the supervisor of the Alpine Workforce Center, assuring that work location and contact information is known to the site supervisor and to the CCS Associate Administrator. Works collaboratively with the Workforce Center staff members to assure that customer service is available to all child care parents or providers when not physically present at the Alpine Office.

 EDUCATION
Associate’s Degree in education, child psychology, child development, human services, social work or a related field, or 60 credit hours towards a Bachelors degree in a related field.

EXPERIENCE
Three (3) years general office, customer service or administrative; or   any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS

  • Good math skills required.
  • Excellent verbal communication skills required, including telephone and conversational skills.
  • Excellent interpersonal skills required, with ability to deal with clients, providers and Workforce Partners tactfully and courteously.
  • Must be well organized and be able to work under pressure.
  • Must be able to make sound judgments.
  • Must be familiar with operation of personal computer and have knowledge of MS Office software.
  • Bilingual abilities in English/Spanish preferred.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to El Paso or other portions of the service area several times annually.

Program Specialist                     $11.00

North Loop/NE Locations
40hrs. Mon-Fri

Under direct supervision, accurately determines eligibility for the state’s child care subsidy program for parents residing in the service delivery area of the Workforce Solutions Borderplex Board.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Assesses and documents parent’s need for child care and guides parents on evaluating and selecting care.
  • Gives information on all childcare options, including information about accreditation, certification and listed relative care.
  • Assures high quality customer service to parents and providers. Resolve customer service issues.  If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
  • Screens parent forms for CCS eligibility and completes automated records pertaining to the wait list as appropriate.
  • Obtains and verifies required documentation to calculate income to determine parent’s eligibility.
  • Reviews eligibility packet, obtains documentation, and verifies parent’s work, training, and or education hours to determine level of participation for eligibility.
  • Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
  • Calculates and assesses parent’s share of cost. Processes changes to parent’s status and adjusts or reinstates child care services.
  • Maintains a 95% accuracy rate in the calculation of income, parent share of cost, and data entry.
  • Assures that all client information, data and files are kept confidential and secure.
  • Counsels clients on their rights and responsibilities. Provides consumer education on child care choices to applicants and clients, including those who are not receiving services.
  • Reviews eligibility of clients for continuation of services.
  • Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
  • Participates in informational events as assigned.
  • Communicates effectively with employers, child care providers, Child Protective Services, and other workforce contractors for the purpose of obtaining or verifying information.
  • Verifies child care placements and notifies providers of all changes in the status of the child care arrangements.
  • Follows procedures to assure proper eligibility determination, documentation and referral for all client groups including children with disabilities, children of teen parents, children referred from Child Protective Services and families in special programs.
  • May be assigned to conduct enhanced referrals, visit school-age parent sites, rural counties, and/ or serve as a liaison with Child Protective Services or other special funding groups.

EDUCATION
High School graduate or equivalent required.

EXPERIENCE
Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS

  • Good math skills required.
  • Excellent verbal communication skills required, including telephone and conversational skills.
  • Excellent written skills required, with basic knowledge of letter formats and grammar.
  • Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
  • Must be well organized and be able to work under pressure.
  • Must be able to make sound judgments.
  • Must be familiar with operation of personal computer and have knowledge of MS Office software.
  • Bilingual abilities in English/Spanish preferred.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.