CCS Career Opportunities - YWCA El Paso Del Norte Region

CCS Career Opportunities

Eligibility Assistant Supervisor
Pay Rate: Hourly

Joyce Jaynes Branch
40hrs. Mon-Fri

JOB SUMMARY
Under direct supervision, assists the Eligibility Supervisor in managing the functions of and in overseeing the successful operation of parent services, including clerical support. This position is grant funded. Continuation of position is contingent upon the availability of grant funds

EDUCATION
Associates Degree in human services or related field required.

EXPERIENCE
Four years’ experience as an Eligibility Program Specialist may be substituted for the above educational requirement. Two  years of progressively responsible experience in the human services field required; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS
Prior related supervisory or lead experience preferred. Excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations. Excellent interpersonal skills required, with ability to interact at all levels Bilingual capabilities in English/Spanish preferred. Ability to employ tact and diplomacy along with comprehensive subject matter expertise in working with parents, staff and representatives of other agencies. Must be well organized and be able to handle multiple priorities. Must be able to work under pressure with constant interruptions. Must have initiative and work independently and autonomously when required. Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills. Must be able to operate personal computer and have basic knowledge and skills in MS Office software.  Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision

Program and Provider Coordinator
Payrate: $15/hr.

Alpine, TX

JOB SUMMARY
Under general supervision provides comprehensive customer services to all families needing Child Care Services in Brewster, Culberson, Presidio and Jeff Davis Counties of Texas. Conducts eligibility for low income families and recruits and coordinates documentation and communications for both regulated and relative providers within these counties.

EDUCATION
Associate’s Degree in education, child psychology, child development, human services, social work or a related field, or 60 credit hours towards a Bachelor’s degree in a related field.   

EXPEREINCE
Three (3) years general office, customer service or administrative; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS
Good math skills required.  Excellent verbal communication skills required, including telephone and conversational skills.  Excellent interpersonal skills required, with ability to deal with clients, providers and Workforce Partners tactfully and courteously.  Must be well organized and be able to work under pressure.  Must be able to make sound judgments.  Must be familiar with operation of personal computer and have knowledge of MS Office software.  Bilingual abilities in English/Spanish preferred.  Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to El Paso or other portions of the service area several times annually.

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, and Vision

Program Specialist
Pay Rate: $12/hr.

Full time Temporary
Full time Regular

JOB SUMMARY
Under direct supervision, accurately determines eligibility for the state’s child care subsidy program for parents residing in the service delivery area of the Workforce Solutions Borderplex Board. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law. Assesses and documents parent’s need for child care and guides parents on evaluating and selecting care. Gives information on all childcare options, including information about accreditation, certification and listed relative care. Assures high quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator. Screens parent forms for CCS eligibility and completes automated records pertaining to the wait list as appropriate. Obtains and verifies required documentation to calculate income to determine parent’s eligibility. Reviews eligibility packet, obtains documentation, and verifies parent’s work, training, and or education hours to determine level of participation for eligibility. Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system. Calculates and assesses parent’s share of cost. Processes changes to parent’s status and adjusts or reinstates child care services. Maintains a 95% accuracy rate in the calculation of income, parent share of cost, and data entry. Assures that all client information, data and files are kept confidential and secure. Counsels clients on their rights and responsibilities. Provides consumer education on child care choices to applicants and clients, including those who are not receiving services. Reviews eligibility of clients for continuation of services. Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate. Participates in informational events as assigned. Communicates effectively with employers, child care providers, Child Protective Services, and other workforce contractors for the purpose of obtaining or verifying information. Verifies child care placements and notifies providers of all changes in the status of the child care arrangements. Follows procedures to assure proper eligibility determination, documentation and referral for all client groups including children with disabilities, children of teen parents, children referred from Child Protective Services and families in special programs. May be assigned to conduct enhanced referrals, visit school-age parent sites, rural counties, and/ or serve as a liaison with Child Protective Services or other special funding groups.

EDUCATION
High School graduate or equivalent required.

EXPEREINCE
Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS
Good math skills required. Excellent verbal communication skills required, including telephone and conversational skills. Excellent written skills required, with basic knowledge of letter formats and grammar. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously. Must be well organized and be able to work under pressure. Must be able to make sound judgments. Must be familiar with operation of personal computer and have knowledge of MS Office software. Bilingual abilities in English/Spanish preferred. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

Anticipated Benefits
YWCA Membership and Program Discounts
Basic Life Insurance