CCS Career Opportunities - YWCA El Paso Del Norte Region

CCS Career Opportunities

***these positions are work from home at this time ***

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Program Specialist
Pay Rate: Hourly $11.00

North Loop/Dyer Locations
40hrs Mon-Fri (1 position)

Under direct supervision, accurately determines eligibility for the state’s child care subsidy program for parents residing in the service delivery area of the Workforce Solutions Borderplex Board. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1) Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2) Assesses and documents parent’s need for child care and guides parents on evaluating and selecting care.
3) Gives information on all childcare options, including information about accreditation, certificaton and listed relative care.
4) Assures high quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
5) Screens parent forms for CCS eligibility and completes automated records pertaining to the wait list as appropriate.
6) Obtains and verifies required documentation to calculate income to determine parent’s eligibility.
7) Reviews eligibility packet, obtains documentation, and verifies parent’s work, training, and or education hours to determine level of participation for eligibility.
8) Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
9) Calculates and assesses parent’s share of cost. Processes changes to parent’s status and adjusts or reinstates child care services.
10) Maintains a 95% accuracy rate in the calculation of income, parent share of cost, and data entry.
11) Assures that all client information, data and files are kept confidential and secure.
12) Counsels clients on their rights and responsibilities. Provides consumer education on child care choices to applicants and clients, including those who are not receiving services.
13) Reviews eligibility of clients for continuation of services.
14) Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
15) Participates in informational events as assigned.
16) Communicates effectively with employers, child care providers, Child Protective Services, and other workforce contractors for the purpose of obtaining or verifying information.
17) Verifies child care placements and notifies providers of all changes in the status of the child care arrangements.
18) Follows procedures to assure proper eligibility determination, documentation and referral for all client groups including children with disabilities, children of teen parents, children referred from Child Protective Services and families in special programs.
19) May be assigned to conduct enhanced referrals, visit school-age parent sites, rural counties, and/ or serve as a liaison with Child Protective Services or other special funding groups.

EDUCATION
High School graduate or equivalent required.

EXPERIENCE
Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

OTHER REQUIREMENTS
1. Good math skills required.
2. Excellent verbal communication skills required, including telephone and conversational skills.
3. Excellent written skills required, with basic knowledge of letter formats and grammar.
4. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
5. Must be well organized and be able to work under pressure.
6. Must be able to make sound judgments.
7. Must be familiar with operation of personal computer and have knowledge of MS Office software.
8. Bilingual abilities in English/Spanish preferred.
9. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

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Provider Services Specialist
Pay Rate: Hourly $15.00

Joyce Jaynes Branch
40 hrs, Mon – Fri. 8 am-5 pm

Under direct supervision, monitors compliance of all Child Care Services (CCS) providers and provides support and technical assistance to contracted providers, Texas Rising Star (TRS) providers, and to facilities with children in the Children with Disabilities program (CWD). Provides support to the Quality Initiatives Activities (QIA) grant and related projects. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Serves as a liaison with Texas Department of Family and Protective Services (TDFPS) for follow up and compliance with contracted CCS Providers.
3. Implements and oversees procedures for recruitment of new CCS contracted providers with Child Care Services and the CCAA process. Completes required documents for provider agreement and provides provider orientation session to new providers.
4. Assures that contracted licensed or registered providers receive and understand the Provider Handbook, including all updates.
5. Monitors CCS facilities to assure compliance with CCAA procedures.
6. Verifies compliance among relative care providers as assigned.
7. Promotes community involvement with early childhood agencies for the advocacy of children in the community.
8. Performs the assigned duties of a Provider Services Specialist such as: conducting TRS Annual visits, TRS assessment procedures, provides Technical Assistance (T/A) when needed, recruits new CCS providers, conducts relative care visits, monitors CCS providers for CCAA compliance, provides technical assistance through the help-desk, conducts follow-up visits on CCAA non-compliance or possible fraud cases and conducts follow-up visits for previous T/A given to providers.
9. Makes presentations in the community or attends community events and fairs to promote the program, as appropriate.
10. Maintains the required 30 yearly training hours from the hired date. Trainings must include, TRS Guidelines and changes, TWC mandatory trainings, Texas Core Competencies, and all Child Development based trainings.
11. Performs assigned tasks for the department which may include but is not limited to:
a. Conducting training sessions or focus groups with childcare providers.
b. Maintains open communication with all providers through the provider portal and through email distribution, as well as via telephone.
c. Explains the Texas Rising Star Program to licensed and registered providers, and reports to the Provider Services Director when a provider expresses a willingness to enroll in the program.
d. Review of TRS files and assessment records or compliance visits.
e. Record keeping, procurement activity and communications regarding provider awards of materials and equipment.
f. Provides customer service on answering phones, filing, tending to providers who need to use the resource room, die cuts or lamination. Also provides customer service for relative care providers when listing application is needed.
12. Performs assigned tasks for the Quality Initiative program which may include but is not limited to:
a. Communicates with providers regarding status of training sessions and provider registrations.
b. Tracks registrations, payment and attendance for each event.
c. Prepares training materials, packs and delivers boxes of supplies.
d. When needed, assists with on-site room set-up and registration during training event.

EDUCATION
1. Bachelor’s degree in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science; or
2. Bachelor’s degree with at least 18 credit hours in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science with at least 12 credit hours in child development; or
3. Associate’s Degree in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science with Two (2) years’ or more experience as a director in an Early Childhood program with preference given for required experience with a provider that is accredited or TRS certified

EXPERIENCE
One year experience of full-time early childhood classroom experience in child care, early head start, head start, or prekindergarten through third grade school program

OTHER REQUIREMENTS
1. Comprehensive knowledge of child care minimum standards required, with a working knowledge of the best preferred methods of organizing and administering child are facilities.
2. Must have excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations.
3. Excellent interpersonal skills required, with ability to interact at all levels.
4. Bilingual capabilities in English/Spanish preferred.
5. Must be well organized and be able to handle multiple priorities.
6. Must be able to operate personal computer and have skills in MS Office software.
7. Must have CPR/First Aid certification within 30 days of starting work. Must maintain this certification throughout employment.
8. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

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FAMILY CENTERED EMPLOYMENT REPRESENTATIVE
Pay Rate: Hourly $11.00

CCS North Loop/Dyer Locations
40 hrs, Mon – Fri. 8 am-5 pm

JOB SUMMARY
Under direct supervision, serves as an information and resource representative assisting customers in using and navigating available services at Workforce Solutions Borderplex Centers. This position is grant funded. Continuation of position is contingent upon the availability of grant funds

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
3. Be knowledgeable and able to articulate Workforce Solutions Borderplex programs to workforce center customers.
4. Serve as a workforce center contact person for the Family Centered Employment program.
5. Retrieve Family Centered Employment referrals from workforce center partners and outreach customers who are referred.
6. Outreach Child Care Services customers who are on “activity search” due to loss of employment or cessation of a training or education program.
7. Assist customers in accessing resources to secure employment, training or other supportive services.
8. Provide basic information and direct customers to services in an appropriate, warm-handling manner.
9. Assist customers in completing the Core Score assessment tool and registering in Work In Texas
10. Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
11. Provide customers with up-to-date information on schedule of workshops, orientations, and regional activities.
12. Assures high quality customer service to customers and workforce center partners. Resolve customer service issues. If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
13. Assures that all client information, data and files are kept confidential and secure.
14. Where appropriate, provide consumer education on child care choices to customers seeking supportive services of child care assistance. Including those who are not receiving services.
15. Participates in informational events as assigned.

JOB QUALIFICATIONS:
1. High School graduate or equivalent required.
2. Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent written skills required, with basic knowledge of letter formats and grammar.
6. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
7. Must be well organized and be able to work under pressure.
8. Must be able to make sound judgments.
9. Must be familiar with operation of personal computer and have knowledge of MS Office software.
10. Bilingual abilities in English/Spanish preferred.
11. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

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Child Care Resource and Referral Specialist
Pay Rate: Hourly $11.00

Joyce Jaynes Branch
20 hrs, Mon – Fri.

Under direct supervision, gives accurate and current information to parents regarding child care options, provide referrals to parents seeking child care, educates parents on quality child care, and screens for child care assistance and wait list placement. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Assesses and documents parent’s needs for child care, and guides parents on evaluating and selecting child care.
3. Gives information on child care options, defines types of care available, and provides referrals to parents.
4. Assures high quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance of supervisor, Associate Administrator, or Administrator.
5. Provides consumer information regarding the selection of quality child care and quality indicators.
6. Educates parents about child development issues and provides parents with appropriate print materials and brochures.
7. Screens parents for eligibility of subsidized child care, priority groups, local initiative, and scholarship funding.
8. Provides a listing of providers who are contracted with CCS
9. Provides information and explains requirements about the CCS Wait List.
10. Enters and maintains required data, as assigned, into CCS TWIST and NACCRRAware database.
11. Provides information on community resources for parenting education.
12. Attends and participates in informational and community events. Conducts presentation to community.
13. Prepares and completes program or parent survey reports on a regular basis for the department.
14. Communicates effectively with child care providers for the purpose of obtaining or verifying information.
15. Process recertification and intake packets and wait list letters.
16. Assures that all client information, data and files are kept confidential and secure.

JOB QUALIFICATIONS:

1. High School graduate or equivalent required.
2. Two (2) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent written skills required, with basic knowledge of letter formats and grammar.
6. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
7. Must be well organized and be able to work under pressure.
8. Must be able to make sound judgments.
9. Must be familiar with operation of personal computer and have knowledge of MS Office software.
10. Bilingual abilities in English/Spanish preferred.
11. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

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Program & Provider Coordinator – Rural Counties
Pay Rate: Hourly $12.50

Alpine, Texas
40hrs. Mon-Fri

JOB SUMMARY
Under general supervision provides comprehensive customer services to all families needing Child Care Services in Brewster, Culberson, Presidio and Jeff Davis Counties of Texas. Conducts eligibility for low income families and recruits and coordinates documentation and communications for both regulated and relative providers within these counties. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Obtains and verifies required documentation to calculate income and determine client’s eligibility. Documents include pay and hour verification, transcripts, educational enrollments, and child support information.
3. Documents in TWIST and CCS Database and determine eligibility for each family requesting service in the five rural counties.
4. Calculates, documents, and communicates the assigned parent share of cost to parent and provider.
5. Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
6. Assures that all client and provider information, data and files are kept confidential and secure.
7. Counsels clients on their rights and responsibilities assuring that all clients understand and complete documents related to CCAA, Parent Fees, Absence Policies, etc. Assure that all clients receive and understand the parent handbook.
8. Provides consumer education on child care choices to applicants and clients, including those who utilize other Workforce Center services or express an interest in child care.
9. Works collaboratively with the Workforce Center staff members to assure that customer service is available to all child care parents or providers when not physically present at the Alpine Office.
10. Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources.
11. Attends meetings and training sessions as required.
12. Recruits, in the 5 rural counties, new providers who are licensed or registered, to become CCS providers. Completes all required documents for provider agreement and provides orientation sessions to new providers.
13. Assures that all licensed or registered providers receive and understand the Provider Handbook including updates.
14. Guides parents of children with disabilities in completing all documents that establish eligibility for the enhanced child care rate. Serves as the qualified professional to assess the need for the enhanced rate. Assures all documents required for enhanced rates are updated upon expiration.
15. Assures that all relative providers (listed providers) have current and complete documents in the client’s file and understand the requirements of the program. Provides guidance and information on how to become a listed provider through Child Care Licensing.
16. Monitors all regulated providers in the five counties annually to assure compliance with the CCAA and other terms of the provider agreement. Maintains written documentation of all visits, compliance issues and technical assistance.
17. Provides Technical Assistance or issue Service Improvement Plans when appropriate and follows up to assure that plans are met.
18. Maintains open communication with all providers through the provider portal and through email distribution, as well as via telephone.
19. Explains the Texas Rising Star Program to licensed and registered providers, and reports to the Provider Services Director when a provider expresses a willingness to enroll in the program.
20. Maintains and distribute materials available to all providers.
21. Coordinates work hours, work space and clerical support with the supervisor of the Alpine Workforce Center, assuring that work location and contact information is known to the site supervisor and to the CCS Associate Administrator. Works collaboratively with the Workforce Center staff members to assure that customer service is available to all child care parents or providers when not physically present at the Alpine Office.

JOB QUALIFICATIONS:
1. Associate’s Degree in education, child psychology, child development, human services, social work or a related field, or 60 credit hours towards a Bachelors degree in a related field.
2. Three (3) years general office, customer service or administrative; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent interpersonal skills required, with ability to deal with clients, providers and Workforce Partners tactfully and courteously.
6. Must be well organized and be able to work under pressure.
7. Must be able to make sound judgments.
8. Must be familiar with operation of personal computer and have knowledge of MS Office software.
9. Bilingual abilities in English/Spanish preferred.
10. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to El Paso or other portions of the service area several times annually.