CCS Career Opportunities - YWCA El Paso Del Norte Region

CCS Career Opportunities

Program Specialist                     $11.00


40hrs. Mon-Fri

Joyce Jaynes Branch
40hrs. Mon-Fri (2 positions)


Under direct supervision, accurately determines eligibility for the state’s child care subsidy program for parents residing in the service delivery area of the Workforce Solutions Borderplex Board.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

  • Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  • Assesses and documents parent’s need for child care and guides parents on evaluating and selecting care.
  • Gives information on all childcare options, including information about accreditation, certification and listed relative care.
  • Assures high quality customer service to parents and providers. Resolve customer service issues.  If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
  • Screens parent forms for CCS eligibility and completes automated records pertaining to the wait list as appropriate.
  • Obtains and verifies required documentation to calculate income to determine parent’s eligibility.
  • Reviews eligibility packet, obtains documentation, and verifies parent’s work, training, and or education hours to determine level of participation for eligibility.
  • Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
  • Calculates and assesses parent’s share of cost. Processes changes to parent’s status and adjusts or reinstates child care services.
  • Maintains a 95% accuracy rate in the calculation of income, parent share of cost, and data entry.
  • Assures that all client information, data and files are kept confidential and secure.
  • Counsels clients on their rights and responsibilities. Provides consumer education on child care choices to applicants and clients, including those who are not receiving services.
  • Reviews eligibility of clients for continuation of services.
  • Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
  • Participates in informational events as assigned.
  • Communicates effectively with employers, child care providers, Child Protective Services, and other workforce contractors for the purpose of obtaining or verifying information.
  • Verifies child care placements and notifies providers of all changes in the status of the child care arrangements.
  • Follows procedures to assure proper eligibility determination, documentation and referral for all client groups including children with disabilities, children of teen parents, children referred from Child Protective Services and families in special programs.
  • May be assigned to conduct enhanced referrals, visit school-age parent sites, rural counties, and/ or serve as a liaison with Child Protective Services or other special funding groups.

High School graduate or equivalent required.

Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.


  • Good math skills required.
  • Excellent verbal communication skills required, including telephone and conversational skills.
  • Excellent written skills required, with basic knowledge of letter formats and grammar.
  • Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
  • Must be well organized and be able to work under pressure.
  • Must be able to make sound judgments.
  • Must be familiar with operation of personal computer and have knowledge of MS Office software.
  • Bilingual abilities in English/Spanish preferred.
  • Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.


Provider Services Specialist                     $15.00

Joyce Jaynes  Branch
40 hrs, Mon – Fri. 8 am-5 pm (1 position)

Under direct supervision, monitors compliance of all Child Care Services (CCS) providers and provides support and technical assistance (T/A) to new providers and Child Care Attendance Automation (CCAA) assistance to all providers.  Provides support to the Quality Initiatives Activities (QIA) grant and related projects.


  1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
  2. Implements and oversees all procedures for recruitment of new CCS contracted providers with Child Care Services and the CCAA process. Completes all required documents for provider agreement and provides provider orientation session to new providers.
  3. Assures that all licensed or registered providers receive and understand the Provider Handbook, including all updates.
  4. Serves as a liaison with Texas Department of Family and Protective Services (TDFPS) for follow up and compliance with contracted Child Care Services Providers.
  5. Monitors CCS facilities to assure compliance with CCAA procedures.
  6. Verifies compliance among relative care providers as assigned.
  7. Promotes community involvement with early childhood agencies for the advocacy of children in the community.
  8. Performs all the duties of the Provider Services Specialist such as: conducting CCAA first time visit to new CCS contracted providers, provides T/A when needed, recruits new CCS providers, conducts relative care visits, monitors CCS providers for CCAA compliance, provides technical assistance through the help-desk, conducts follow-up visits on CCAA non-compliance or possible fraud cases and conducts follow-up visits for previous T/A given to providers.
  9. Makes presentations in the community or attends community events and fairs to promote the program, as appropriate.
  10. Performs assigned tasks for the department which may include but is not limited to:
    1. Conducting training sessions or focus groups with childcare providers.
    2. Provides customer service on answering phones, filing, tending to providers who need to use the resource room, die cuts or lamination. Also provides customer service for relative care providers when listing application is needed.
    3. Maintains open communication with all providers through the provider portal and through email distribution, as well as via telephone.
    4. Explains the Texas Rising Star Program to licensed and registered providers, and reports to the Provider Services Director when a provider expresses a willingness to enroll in the program.
  11. Performs assigned QIA tasks for the Quality Initiative program which may include but is not limited to:
    1. Communicates with providers regarding status of training sessions and provider registrations.
    2. Tracks registrations, payment and attendance for each event.
    3. Prepares training materials, packs and delivers boxes of supplies.
    4. When needed, assists with on-site room set-up and registration during training event.


  1. Assures and safeguards confidential information, data and personal health information.
  2. Attends meetings and training sessions as required.
  3. Interprets YWCA purpose, imperative and mission to staff and public.
  4. Follows all YWCA policies and procedures, including safety procedures, at all times.
  5. Responsible for all equipment, supplies, documents and materials related to job.
  6. Communicates all problems and questions to supervisor.
  7. Complies with all federal, state, and local regulations.
  8. Communicates with all levels of staff and public as appropriate to the job.



Associate’s Degree, or 60 credit hours, required in education, human services, child psychology, child development or closely related field.


At least (2) years’ experience with child development programs, child care, Head Start, kindergarten, or elementary education. Comprehensive knowledge of child care minimum standards required, with a working knowledge of the best-preferred methods of organizing and administering child care facilities.


  1. Assures proper filing and storage of all records.
  2. Performs other duties as required.
  3. Must have excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations..
  4. Excellent interpersonal skills required, with ability to interact at all levels.
  5. Bilingual capabilities in English/Spanish preferred.
  6. Must be well organized and be able to handle multiple priorities.
  7. Must be able to operate personal computer and have skills in MS Office software.
  8. Must have CPR/First Aid certification within 30 days of starting work. Must maintain this certification throughout employment.
  9. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.