CCS Career Opportunities - YWCA El Paso Del Norte Region

CCS Career Opportunities

Financial Grant Supervisor
Pay Rate: Exempt *salary commensurate with experience

JOB SUMMARY
Under general management direction, manages all financial and support functions of the Child Care Services Department. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Manages and monitors assigned program or department. Supervises the support functions related to supplies, telephones, switchboard, copiers, faxes and customer surveys.
3. Hires, supervises, trains, counsels, evaluates and/or terminates employees in assigned department. Involuntarily terminates employee upon consultation with supervisor.
4. Implements and administers assigned department related procedures and Board approved policies and objectives.
5. Assures timely direct care billings and provider payments. Approves all journal entrees and assures reconciliation of provider pay to billing.
6. Prepares and submits operations billing monthly and assures accurate and timely department closing. Verifies that expenses are allowable and accurately classified.
7. Reconciles balance sheet accounts monthly including payables, receivables, suspense, escheat and YWCA childcare receivables.
8. Reconcile and process year end closure of CCS grant.
9. Assures high quality customer service in assigned units.
10. Assures accurate and timely completion of documents and data records pertaining to provider contracts and amendments.
11. Assist in the maintenance of the Provider Portal and Cabinets.
12. Train and assist providers in the use of the Provider Portal.
13. Oversee the processing of attendance reports and adjustments in TWIST Web.
14. Monitors all receivable amounts, assuring appropriate follow-up and timely re-billing when necessary.
15. Utilizes results of CCS quality assurance tests and personal observations to increase accuracy of finance and support operations.
16. Supervises 1099 generation and assures accuracy and timeliness.
17. Works a week schedule designed to meet area of responsibility needs.

JOB QUALIFICATIONS
1. Related Bachelor’s degree required with minimum of 12 hours credit in accounting, or 60 semester hours college credits, including 9 hours of Accounting, plus two (2) additional years full time lead or supervisory accounting or auditing experience.
2. Three (3) years experience in accounting or auditing required with at least one year in a lead or supervisory position.
3. Prior experience in staff supervision is highly preferred.
4. Must be skilled in reconciliations.
5. Bilingual abilities in English/Spanish required.
6. Must have analytical ability and be detailed oriented.
7. Must be well organized and be able to handle multiple priorities.
8. Excellent verbal and written communication skills required, including ability to write procedures.
9. Excellent interpersonal skills required, with ability to interact at all levels.
10. Must be able to work under pressure with constant interruptions.
11. Must be able to work independently and autonomously.
12. Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills.
13. Must have hands-on knowledge in operation of personal computer and MS Office software.
14. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

 

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Eligibility Supervisor
Pay Rate: Hourly $14.50

Joyce Jaynes Branch
40hrs. Mon-Fri

JOB SUMMARY

Under general management direction, within the framework of CCS and Workforce Solutions Borderplex (WSB) Policies and Procedures, assumes operational responsibility for the effective functioning of Eligibility staff located at one or more CCS locations. Represent CCS and the child care program with respect to parents and other contractors. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Manages and monitors assigned program or department. Manages staffing assignments at assigned location(s), anticipating workloads based on historical patterns and specific programs that will generate increased child care requirements.
3. Hires, supervises, trains, counsels, evaluates and/or terminates employees in assigned department. Involuntarily terminates employee upon consultation with supervisor.
4. Assures high quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance from Associate Administrator or Administrator.
5. Assist in the maintenance of the CCS Database and Cabinets
6. Implements and administers assigned department related procedures and Board approved policies and objectives. Ensures staff properly implements TWC, WSB, and YWCA policies.
7. Ensure referrals received from Workforce Center and other community partners are processed within established guidelines.
8. Works as a team with other Eligibility supervisors and Associate Administrator to determine over-all direction of unit and procedures.
9. Coordinates with technical monitors and others, as appropriate, regarding remedial training to address documentation or areas noted for improvement during monitoring reviews.
10. Compiles reports as requested by immediate supervisor.
11. Ensures completeness, confidentiality and security of client records.
12. Is prepared, during times of heavy volume and/or staff shortages, to perform duties of Eligibility staff (conducts client intake and eligibility).
13. Works a week schedule designed to meet area of responsibility needs.

JOB QUALIFICATIONS

1. Bachelor’s degree in human services related field required, or two years (60 semester hours) college plus two (2) additional years experience in child care, education, or human services field.
2. Six (6) years experience as a CCS Eligibility Assistant Supervisor may be substituted for the above requirements.
3. Two (2) years of progressively responsible experience in the human service field required; or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
4. Prior related supervisory or lead experience preferred.
5. Excellent verbal and written communication skills required, with ability to speak in public and respond to questions articulately.
6. Excellent interpersonal skills required, with ability to interact at all levels.
7. Ability to employ tact and diplomacy along with comprehensive subject matter expertise in working with parents, staff and representatives of other agencies.
8. Must be able to work under pressure with constant interruptions.
9. Must be well organized and be able to handle multiple priorities.
10. Must be able to work independently and autonomously as required.
11. Must be able to make sound judgments, have excellent decision making skills, and possess strong conflict resolution skills.
12. Must be familiar with operation of personal computer and have knowledge of MS Office software.
13. Bilingual abilities in English/Spanish preferred.
14. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

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Program Specialist
Pay Rate: Hourly $11.00

N. Loop/Dyer Locations
40hrs. Mon-Fri (2 positions)

Joyce Jaynes Branch
40hrs Mon-Fri (1 position)

JOB SUMMARY
Under direct supervision, accurately determines eligibility for the state’s child care subsidy program for parents residing in the service delivery area of the Workforce Solutions Borderplex Board. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Assesses and documents parent’s need for child care and guides parents on evaluating and selecting care.
3. Gives information on all childcare options, including information about accreditation, certification and listed relative care.
4. Assures high quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
5. Screens parent forms for CCS eligibility and completes automated records pertaining to the wait list as appropriate.
6. Obtains and verifies required documentation to calculate income to determine parent’s eligibility.
7. Reviews eligibility packet, obtains documentation, and verifies parent’s work, training, and or education hours to determine level of participation for eligibility.
8. Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
9. Calculates and assesses parent’s share of cost. Processes changes to parent’s status and adjusts or reinstates child care services.
10. Maintains a 95% accuracy rate in the calculation of income, parent share of cost, and data entry.
11. Assures that all client information, data and files are kept confidential and secure.
12. Counsels clients on their rights and responsibilities. Provides consumer education on child care choices to applicants and clients, including those who are not receiving services.
13. Reviews eligibility of clients for continuation of services.
14. Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
15. Participates in informational events as assigned.
16. Communicates effectively with employers, child care providers, Child Protective Services, and other workforce contractors for the purpose of obtaining or verifying information.
17. Verifies child care placements and notifies providers of all changes in the status of the child care arrangements.
18. Follows procedures to assure proper eligibility determination, documentation and referral for all client groups including children with disabilities, children of teen parents, children referred from Child Protective Services and families in special programs.
19. May be assigned to conduct enhanced referrals, visit school-age parent sites, rural counties, and/ or serve as a liaison with Child Protective Services or other special funding groups.

JOB QUALIFICATIONS
1. High School graduate or equivalent required.
2. Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent written skills required, with basic knowledge of letter formats and grammar.
6. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
7. Must be well organized and be able to work under pressure.
8. Must be able to make sound judgments.
9. Must be familiar with operation of personal computer and have knowledge of MS Office software.
10. Bilingual abilities in English/Spanish preferred.
11. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

 

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FAMILY CENTERED EMPLOYMENT REPRESENTATIVE
Pay Rate: Hourly $11.00

CCS North Loop/Dyer Locations
40 hrs, Mon – Fri. 8 am-5 pm

JOB SUMMARY
Under direct supervision, serves as an information and resource representative assisting customers in using and navigating available services at Workforce Solutions Borderplex Centers. This position is grant funded. Continuation of position is contingent upon the availability of grant funds

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.
1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.
3. Be knowledgeable and able to articulate Workforce Solutions Borderplex programs to workforce center customers.
4. Serve as a workforce center contact person for the Family Centered Employment program.
5. Retrieve Family Centered Employment referrals from workforce center partners and outreach customers who are referred.
6. Outreach Child Care Services customers who are on “activity search” due to loss of employment or cessation of a training or education program.
7. Assist customers in accessing resources to secure employment, training or other supportive services.
8. Provide basic information and direct customers to services in an appropriate, warm-handling manner.
9. Assist customers in completing the Core Score assessment tool and registering in Work In Texas
10. Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
11. Provide customers with up-to-date information on schedule of workshops, orientations, and regional activities.
12. Assures high quality customer service to customers and workforce center partners. Resolve customer service issues. If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.
13. Assures that all client information, data and files are kept confidential and secure.
14. Where appropriate, provide consumer education on child care choices to customers seeking supportive services of child care assistance. Including those who are not receiving services.
15. Participates in informational events as assigned.

JOB QUALIFICATIONS
1. High School graduate or equivalent required.
2. Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent written skills required, with basic knowledge of letter formats and grammar.
6. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
7. Must be well organized and be able to work under pressure.
8. Must be able to make sound judgments.
9. Must be familiar with operation of personal computer and have knowledge of MS Office software.
10. Bilingual abilities in English/Spanish preferred.
11. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

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Child Care Resource and Referral Specialist
Pay Rate: Hourly $11.00

Joyce Jaynes Branch
20 hrs, Mon – Fri.

JOB SUMMARY
Under direct supervision, gives accurate and current information to parents regarding child care options, provide referrals to parents seeking child care, educates parents on quality child care, and screens for child care assistance and wait list placement. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Assesses and documents parent’s needs for child care, and guides parents on evaluating and selecting child care.
3. Gives information on child care options, defines types of care available, and provides referrals to parents.
4. Assures high quality customer service to parents and providers. Resolve customer service issues. If necessary, seek assistance of supervisor, Associate Administrator, or Administrator.
5. Provides consumer information regarding the selection of quality child care and quality indicators.
6. Educates parents about child development issues and provides parents with appropriate print materials and brochures.
7. Screens parents for eligibility of subsidized child care, priority groups, local initiative, and scholarship funding.
8. Provides a listing of providers who are contracted with CCS
9. Provides information and explains requirements about the CCS Wait List.
10. Enters and maintains required data, as assigned, into CCS TWIST and NACCRRAware database.
11. Provides information on community resources for parenting education.
12. Attends and participates in informational and community events. Conducts presentation to community.
13. Prepares and completes program or parent survey reports on a regular basis for the department.
14. Communicates effectively with child care providers for the purpose of obtaining or verifying information.
15. Process recertification and intake packets and wait list letters.
16. Assures that all client information, data and files are kept confidential and secure.

JOB QUALIFICATIONS

1. High School graduate or equivalent required.
2. Two (2) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent written skills required, with basic knowledge of letter formats and grammar.
6. Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.
7. Must be well organized and be able to work under pressure.
8. Must be able to make sound judgments.
9. Must be familiar with operation of personal computer and have knowledge of MS Office software.
10. Bilingual abilities in English/Spanish preferred.
11. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

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Program & Provider Coordinator – Rural Counties
Pay Rate: Hourly $12.50

Alpine, Texas
40hrs. Mon-Fri

JOB SUMMARY
Under general supervision provides comprehensive customer services to all families needing Child Care Services in Brewster, Culberson, Presidio and Jeff Davis Counties of Texas. Conducts eligibility for low income families and recruits and coordinates documentation and communications for both regulated and relative providers within these counties. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance in the workplace is an essential function of this position.

1. Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
2. Obtains and verifies required documentation to calculate income and determine client’s eligibility. Documents include pay and hour verification, transcripts, educational enrollments, and child support information.
3. Documents in TWIST and CCS Database and determine eligibility for each family requesting service in the five rural counties.
4. Calculates, documents, and communicates the assigned parent share of cost to parent and provider.
5. Performs case maintenance including changes and corrections to case files as well as routine office duties. Updates case file data and tracking logs in the automated system.
6. Assures that all client and provider information, data and files are kept confidential and secure.
7. Counsels clients on their rights and responsibilities assuring that all clients understand and complete documents related to CCAA, Parent Fees, Absence Policies, etc. Assure that all clients receive and understand the parent handbook.
8. Provides consumer education on child care choices to applicants and clients, including those who utilize other Workforce Center services or express an interest in child care.
9. Works collaboratively with the Workforce Center staff members to assure that customer service is available to all child care parents or providers when not physically present at the Alpine Office.
10. Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources.
11. Attends meetings and training sessions as required.
12. Recruits, in the 5 rural counties, new providers who are licensed or registered, to become CCS providers. Completes all required documents for provider agreement and provides orientation sessions to new providers.
13. Assures that all licensed or registered providers receive and understand the Provider Handbook including updates.
14. Guides parents of children with disabilities in completing all documents that establish eligibility for the enhanced child care rate. Serves as the qualified professional to assess the need for the enhanced rate. Assures all documents required for enhanced rates are updated upon expiration.
15. Assures that all relative providers (listed providers) have current and complete documents in the client’s file and understand the requirements of the program. Provides guidance and information on how to become a listed provider through Child Care Licensing.
16. Monitors all regulated providers in the five counties annually to assure compliance with the CCAA and other terms of the provider agreement. Maintains written documentation of all visits, compliance issues and technical assistance.
17. Provides Technical Assistance or issue Service Improvement Plans when appropriate and follows up to assure that plans are met.
18. Maintains open communication with all providers through the provider portal and through email distribution, as well as via telephone.
19. Explains the Texas Rising Star Program to licensed and registered providers, and reports to the Provider Services Director when a provider expresses a willingness to enroll in the program.
20. Maintains and distribute materials available to all providers.
21. Coordinates work hours, work space and clerical support with the supervisor of the Alpine Workforce Center, assuring that work location and contact information is known to the site supervisor and to the CCS Associate Administrator. Works collaboratively with the Workforce Center staff members to assure that customer service is available to all child care parents or providers when not physically present at the Alpine Office.

JOB QUALIFICATIONS
1. Associate’s Degree in education, child psychology, child development, human services, social work or a related field, or 60 credit hours towards a Bachelors degree in a related field.
2. Three (3) years general office, customer service or administrative; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
3. Good math skills required.
4. Excellent verbal communication skills required, including telephone and conversational skills.
5. Excellent interpersonal skills required, with ability to deal with clients, providers and Workforce Partners tactfully and courteously.
6. Must be well organized and be able to work under pressure.
7. Must be able to make sound judgments.
8. Must be familiar with operation of personal computer and have knowledge of MS Office software.
9. Bilingual abilities in English/Spanish preferred.
10. Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to El Paso or other portions of the service area several times annually.